We recently went to Ken & Sue's based on TA reviews. We were glad we made reservations even though we were there on a weekday in late October. Since no indoor reservations were available, we accepted the 'outdoor patio' seating. We were seated promptly but found the outdoor heaters were providing too much heat, so much so that 3 of our party of 6 were terribly uncomfortable. We asked to have the heat turned down and our waitress happily complied, but ended up turning the heater completely off. Another (probably more senior) member of the staff re-started the heater and again resulted in our area being extremely warm (we literally had to shield ourselves from the heat with menu's and other objects. My husband had to run next door to purchase a ballcap to keep the heat off his head (too late to keep him from getting a migraine). We asked our waitress to please get someone to turn down the temperature, but she disappeared never to return. My husband also asked another member of the staff, but he never showed up either. I finally got up and tracked down the staff member who had previously re-started the heater and walked with her until she arrived at the table and set the heater to a more comfortable setting.
The waitress was not very well-versed on the menu. One member of our party was a vegetarian and wanted a salad, but requested a dressing that was not a vinaigrette since she preferred something without vinegar. (there are about 4 types of dressings mentioned but every one of them is a vinaigrette) First we were told that there was a creamy parmesan dressing, but later were told that they were out of that. The waitress offered 'oil and vinegar', 'balsamic', and some other sort of vinaigrette, clearly not understanding the 'no vinegar' request.
Once we received our meals, everyone was very satisfied with our food - all presented as ordered and delicious. It's a shame that the service was not up to the level of the food.