This is a brand new property so, the accommodations and decor are top notch. Great bed, spacious rooms, but no views (we were in the back) and a really hard property to locate unless you are familiar to its location. This property is almost a hybrid between a traditional Holiday Inn and a Holiday Inn express. Complimentary breakfast like most full service HI is not provided.
I am a IHG platinum member and did not receive the customary greeting or offer of bottled water or points for the room upon check in. I actually seemed like I was a distraction to the front desk CR and her way too important conversation with the shuttle driver. When asked about bottled water the Cr responded " yeah we have water they're a buck" I didn't mind the charge, but the attitude was unbecoming of a hospitality "professional". The Manager on duty was even less gratuitous and seemed irritated to be both a hotel manager and the defacto bar tender for the two local drunks at the bar.
The morning crew was way more enthusiastic and delightful to talk to. Both young women showed the great potential this staff has.
The property does offer dining in their Sporting News sports bar, but we found the restaurant to be underwhelming with no sense of management. We actually got to sit and watch either the hotel or restaurant managers eat their breakfast right in the dining room in front of their quests. While most of us guests were neglected because the waitstaff was too busy kissing the managers you know what! A awkward and unprofessional behavior in my opinion. The food itself was below average. For breakfast choose an in town option and don't bother with the Sporting News you'll be happy you did.
This is a great property and the room rate is as such of a even greater property, however the management seems lack luster and the PM CR's need basic hospitality 101. Platinum members should be given at least a kind Thank You.
- Official Description (provided by the hotel):
- New in 2013 Full Service Holiday Inn Hotel & Suites ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, IHG, Cheap Tickets, Orbitz, Expedia, Hotels.com, BookIt.com, Priceline, Despegar.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Hotel & Suites Durango Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.