I read the other reviews and was slightly concerned about my stay, but everything was largely excellent. The property is still very new, so everything is clean and in great condition.
You have to love the fridge & microwave in the room! Coffee maker came with two pkgs (ea. Decaf & Reg). The HD flat screen TV actually came with HD TV service. There was a full channel listing of 2 1/2 pages of channels.The room was decorated with local art and the halls had an absolutely wild carpet design. Only a couple of small note on the room: there was only one phone (does anybody actually use those anymore, except to call the front desk) and the towel rack was not over the toilet, but in the shower. The phone book in the room was from May of 2012. Internet access was great. Desk had no drawers or stationary, the Hotel and Durango area specifications were in an unmarked 3-ring binder. All the hotels do seem to have the tiny pillows on the beds, but I got 5 (for my King).
The staff was super friendly. I had shipped a couple of pkgs to myself and there they were waiting for me at the the front desk when I checked in. The entrance to the hotel parking lot off the Hiway was not well marked, but you have no problem seeing the hotel.
I did not eat in the restaurant.
I did go to the pool/spa. Clean, kept up nicely, with some cool, blue lights in the pool and Hot Tub.
I'll be back next spring
I try to avoid being on the "Highway side" of all hotels, but this Hiway doesn't seem...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Holiday Inn & Suites of Durango would like to thank you for your feedback. We are pleased that you found delight in the numerous amenities that we have to offer for all of our guest. From the decor of the hotel and spa area to our spacious rooms. We are happy that you found our staff to be friendly and helpful as we take great pride in delivering world class customer service to all of our guest. Again we thank you for your comments in regards to your recent stay and look forward to making your next visit with us as memorable as your last.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.