We usually stay at a high-end Hotel in Durango. We were attracted to this great-looking property and went in and asked to see a room. the young ladies at the front desk were very cheerful and helpful. One of them went with me to show me the room. The rooms were very large, well decorated with local photos on the wall. A faux fireplace sold my wife and we decided to stay there. Everything in the room was wonderful, and deserves a "five star" rating.
When checking in, we were asked if we wanted the breakfast option. For $10 you get a $20 breakfast voucher. We took that option. Our friends, who live in Durango, told us that we had made a mistake. They had eaten dinner there and did not like it, and the reputation around town is that they have bad food.
I have worked in the hospitality industry, and did not believe that such a fine hotel could have such terrible food. we went to breakfast with an open mind. We were the only ones in the restaurant. That should have been a red flag right there. It is not an actual "restaurant". the Hotel hosts a sports bar, which also serves as the restaurant. Not a great atmosphere for a Monday morning breakfast.
I ordered the steak and eggs with potatos.. The steak came out tasteless and watery. I think that they took a frozen steak and threw it into boiling water to defrost it. The eggs were not prepared the way that I had requested. The potatos were out of a frozen bag, had not been seasoned with anything, and had obviously been cooked earlier and sat around to get cold and hard. My wife ordered an omlette. that had ham. The diced ham was taken out of the refrigerator and thrown onto the omlette. It was not warmed up! She quit after just a few bites. The buttermilk pancakes were better than everything else, but had a strange flavor and texture. The server was nice, but unskilled. When we left, not one plate had been removed from the table despite telling her that we were done. She dropped off the check for me to sign without a pen. I looked around, and there was nobody around to ask for a pen, so I had to go to the hotel desk for a pen. as we were going back to our room, the front desk person asked "How was breakfast?" to which my wife responded "Yuck". She nodded, as if she had heard this before.
STAY at the Holiday Inn, the rooms are fantastic. Go to Dennys for breakfast.
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