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“Great place to stay in Durango” 4 of 5 stars
Review of Holiday Inn Hotel & Suites Durango Central

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Holiday Inn Hotel & Suites Durango Central
3.0 of 5 Hotel   |   21636 Highway 160 West, Durango, CO 81301   |  
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Ranked #10 of 30 Hotels in Durango
Phoenix
1 review
2 helpful votes 2 helpful votes
“Great place to stay in Durango”
4 of 5 stars Reviewed August 31, 2013 via mobile

We really enjoyed our stay at the HI Durango. It was near everything but not really in walking distance of the train station due to having to cross busy streets. Staff was great. The restaurant service was slow so if you are in a hurry you probably want to eat elsewhere. Would definitely stay there again.

Stayed July 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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97 reviews from our community

Traveler rating
    51
    21
    12
    5
    8
See reviews for
20
36
6
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Marionville, Missouri, United States
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 26, 2013

Newer hotel, very large rooms. It made all of the other hotels we stayed at on our vacation look dull in comparison. I also loved that they decorated the hotel and rooms with photographs from the area, very nice touch.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesquite, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 25, 2013

This place was overpriced and did not offer a breakfast as they called themselves a "four star, full service hotel". The room was no different than any other 2 queen bed motel room at a modestly priced motel and the service was comical or non-exsistent.

Housekeeping seemed to be unable to recognize that there were three persons in the room and provide us with three towel sets and three coffee cups. We had to call the front desk for more on every day during our three day stay.

The evening desk clerk was very good at trying to fix the problems. He even brought up towels and coffee cups himself. However if they were genuinely a 4 star hotel, this should not have been necessary.

The cafe attached to the hotel did have some good reasonably priced food. They did have a very good TV in the room. These were the only redeeming qualities.

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review, September 11, 2013
Dear Carol M,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our night staff and the television.

However, We’re sorry we fell below your expectation regarding housekeeping. We will look into this. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas Flatlands
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 20, 2013

Slightly away from the hub-bub of the downtown area, nice and peaceful. We enjoyed a luxurious two-room suite with two 36-inch TVs, a big comfortable king-size bed, mini kitchen and a restaurant next door. I would recommend to everyone.

Room Tip: Don't use Google to Search for the name of this hotel because it will send you down the highway...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 19, 2013

We booked 3 nights in a suite. Room was very nice with a great view of a dirt bank (our room was to the back of the hotel.) When I booked the room the website said it had a balcony but this one didn't. I made no issue of this since we were actually in the room very little during our 3 nights in Durango. I'm a member of the Priority Club and this is the first Holiday Inn I've checked into that didn't offer us complementary water at check in. Don't know what's up with that. We had no issues with the room or hotel during the stay but see the reviews for the in hotel sports bar. This place is in need of a Bar Rescue. They don't offer free breakfast either but if they did and it was in the attached sports bar/restaurant I'd have to pass on that although I have come to expect the free breakfast to be included with my room. Kind of one of those things I look forward to at the Holiday Inn. Clean rooms and friendly staff.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 14, 2013

Facilities were very nice. For some reason, the easy chair was missing from our room leaving a huge empty area (one queen). Pool area nice. One fabulous front desk employee, the other could use a little help, but was well intentioned. The location was NOT okay for access to downtown Durango. You would have to make your way across two main highways (no one was doing that) and go one half mile to walk there. Durango streets are all about metered parking, so location is something to consider.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shepparton, Australia
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 11, 2013

We stayed here as part of our road trip around the U.S. My platinum IHG status was not really recognised but the room was modern and very comfortable. Check in was well handled and staff polite. We were surprised the was no stairs off the lobby ....they were at one end of the building and exited to the outside only...so you had to use the elevator even to go one floor, poor design !
Breakfast was a disaster evidently staff did not turn up and bar staff tried to cater [and smiled] the best they could but it was a shambles and the food was only average. HIE is a much better idea ,help yourself and get in and out half the time.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Durango Central

Address: 21636 Highway 160 West, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 30 Hotels in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Durango Central 3*
Number of rooms: 116
Official Description (provided by the hotel):
New in 2013 Full Service Holiday Inn Hotel & Suites ... more   less 
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