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“Nice new Holiday Inn” 5 of 5 stars
Review of Holiday Inn Hotel & Suites Durango Central

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Holiday Inn Hotel & Suites Durango Central
3.0 of 5 Hotel   |   21636 Highway 160 West, Durango, CO 81301   |  
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Ranked #12 of 30 hotels in Durango
southwest
Top Contributor
68 reviews 68 reviews
37 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
“Nice new Holiday Inn”
5 of 5 stars Reviewed July 8, 2013

We chose this Holiday Inn because it was new & in a good location. The suite was so roomy & clean all around. Since they have a restaurant there, no free breakfast is provided. We just drove over to Denny's instead & shared a breakfast (hubby & me). I do have to agree with some of the other reviews that the guy at the front desk was not friendly or welcoming at all. He did not greet us as priority club members either. Overall this is a nice hotel close to downtown & the railroad station & we would definitely consider staying here again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 people have reviewed this hotel

Traveler rating
    43
    14
    9
    5
    7
See reviews for
18
27
3
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 7, 2013

brand new (we stayed June 2013). not really walkable to downtown even though the desk person said it was....glad we drove it. only took 5 minutes to drive.

service was great - i did ask for recommendations for jewelry & the desk person couldn't really give me a stores name...so that was disappointing - but every need & question was met with a smile & a nice response.

the restaurant was nice....good service, good food...and didn't feel like a hotel restaurant.

typical holiday inn pool...too crowded with screaming kids to enjoy it.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cHICAGO
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 28, 2013

Always nice to stay in a new property. They have done a decent job and they have a fitness room. Relative to the alternatives I highly recommend this property. Free Wi-Fi, parking and proximity to town. Clean and NEW. Breakfast is not included. WHen we checked in the guy was great! Checking out, the girl was not so service friendly but we were leaving so no worries:)

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 26, 2013

For being a brand new hotel I would think more attention would be paid to the quality of service at this hotel. The front desk staff was short and rude with me, the restaurant staff was even worse. We were not greeted or welcomed when we came through the door. The host was sitting at the bar and did not get up to seat us or give us menus. We ended up cutting our trip short at this hotel because while the room was beautiful and brand new, EVERY interaction with staff made us feel unwelcome. The location is terrible, there are much better places to stay in Durango at better prices. SKIP THIS ONE!!!

Room Tip: Do NOT waste your time!
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review, July 11, 2013
Dear Sharon L,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We are committed to our Hospitality Promise and strive to maintain the highest standard of quality and service. I assure you that proper measures have been taken to rectify any unsatisfactory experiences.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 18, 2013 via mobile

Nice location, no issues with service..didn't eat at restaurant. My biggest compliant is that the mattresses are cheap and very uncomfortable. I have stayed in so many Holiday Inns as a priority club member and this is one of the most uncomfortable beds.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review, July 3, 2013
Dear mere1426,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the comfort level of the mattress prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 9, 2013

When you spend over $200 a night expections are very high. Only one employee on duty in the evening. Water was luke warm could not get hot water to shower or shave. Requested extra blankets had to go to recepection desk to get them because only one employee on duty. Returned from dinner and had to endure a large gathering of men drinking and eating in the parking lot. We had teenage girls with us and they were subject to cat calls and bad language. Went to the Sports Bar and eventually the group of men came in and continued to act poorly.Needless to say we left. This is not what I expected from a well respected Nationial Chain. Next visit to Durango we will stay elsewhere.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review, June 30, 2013
Dear Rich3337,

Thank you for staying with us and providing us with your valuable feedback. It is most disappointing to hear of your overall dissatisfaction and we are truly sorry our hotel did not live up to your expectations. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect.

Again, thank you for your candid feedback. We hope to have an opportunity to serve you again.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yellowstone N.P. Wyoming
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed June 9, 2013

Staying at this hotel as I write this review. Let me start by saying this is a new hotel and the rooms are quite nice. That being said, we are a family of 4 and we only had 3 bath towels. We also found the room to be lacking in blankets. Made a call down to the front desk and asked for blankets and a towel. Front desk person was short with me and said she could not bring anything up to the room as she was the only one on duty. Only 1 person working after 8 pm ??? Before I could say anything, she said her other line was ringing and she had to go. I would think at a rate of nearly $200 per night they could afford to have a couple people working. I would also add that there was a very loud group of drunks in the parking lot having a beer and pizza party . They were rude to everyone walking by and the hotel management did nothing about it. All and all a very disappointing stay at this hotel. Needless to say we will not be coming back.

Room Tip: Don't stay here if you expect to have any kind of service from the staff
See more room tips
  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review, July 2, 2013
Dear Greencreeker,

Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the service you received during your stay did not live up to your expectations and any inconvenience the noise at our parking lot may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Hotel & Suites Durango Central

Address: 21636 Highway 160 West, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 30 hotels in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Durango Central 3*
Official Description (provided by the hotel):
New in 2013 Full Service Holiday Inn Hotel & Suites ... more   less 
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