The hotel is very nice, clean and new. It has been open for 2 months. Rooms are nice, clean, and nice size. Good location to downtown. The sports bar and grill attached to the hotel is sub-par. Their idea of a good time is to have the tv's blaring as loud as possible. When upon asking what type of tequila used in making a margarita, she listed the lowest types available, even though they had different types displayed. Better training is needed. Also, no continental breakfast is available at this hotel. Also, no ice machines on each floor. Our opinion, is they opened before training is complete.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review our hotel, as the newest hotel in Durango we look forward to all feedback from those who have a chance to stay with us. While I am overjoyed that your experience in the hotel was so wonderful I need to apologize for the issues that you experienced in the restaurant. Our Sports bar has the most amount of TVs in the area so there are times where the excitement of a game can be too much for our patrons and we need to do a better job of volume control at those times. As you stated we have a large drink selection and want to make sure that all our guests have something they can enjoy, we will make sure to incorporate your suggestions of upsaling into our future training. As you stated we have a new hotel with a new crew who will get the opportunity to review your comments and learn from them. We hope you will give the Sporting News Grill another try on your next trip to town. Please contact me before your trip so I can make sure you are taken care of properly.
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As we learn and grow we are excited to announce our newest Chef, Jillian Flathers. She was one of the final 3 contestants on Season 9 of Hell's Kitchen!! Jillian has brought so much energy and innovation to an already wonderful kitchen crew and we are happy to have her on the team. Thank you again for your comments and we look forward to seeing you next time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.