My wife and I spent 3 nights at the General Palmer. The online reservation went without a hitch and the good news when we checked in was that we got a discount for AAA membership. The check in staff and bellman were both very polite and helpful. Rather than try to squeeze into the narrow elevator, we let the bellman handle it. That's what service is all about. If you are too cheap to tip someone for service, stay at the Holiday Inn.
The warm cookies are very nice. As we arrived late and the cookies were gone, the on duty manager volunteered to make a new batch.She did and we had our choice.
Overall, nice hotel, very well located. Free parking. And close to train station which we were booked on.
Overall, very restfull and a nice place to relax and enjoy lodging outside the major hotel brand box.