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“Historical” 4 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301   |  
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Hotel amenities
Ranked #5 of 30 Hotels in Durango
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Historical”
4 of 5 stars Reviewed July 25, 2014

The General Palmer is located within walkung distance of many stores and restaurants and next to the train station. It has kept its Victorian decor and is a charming place to stay. We had a very high four poster bed and our heat went out but the staff was friendly and helpful. I would definitely stay there again.

Stayed July 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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213 reviews from our community

Traveler rating
    110
    65
    22
    10
    6
See reviews for
37
107
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 20, 2014

Our room was in the annex and we enjoyed it very much! The bed and pillows were extremely comfortable, it was cleaned very well with attention to small details, the decor was so unique compared to chain hotels and it was quiet in the morning and at night - except for the train whistles. We loved hearing the train, how often do you hear the sound of a locomotive? The location is great and the staff is very friendly and helpful. The cost was very reasonable. Other reviewers complained about the breakfast but for the all the plusses of this hotel, I can live with delicious blueberry scones, eggs, bacon, yogurt, etc. The only small complaint was the water in the shower would cycle through hot to cold every few minutes. However, I am still giving this grand hotel a five star rating. We would definitely stay here again!

Room Tip: We were in the annex (Palace) and never heard other guests. We did hear the train, which we thoroug...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tupelo, Mississippi
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 13, 2014

We chose to stay here because of the proximity to the train station as we planned an early morning departure to Silverton and could not beat the location for this plannednactivity. Great convenient parking lot adjacent to hotel and station. Perfect location to walk to shops and restaurants. Since we have children, our rooms were located in the Palace building...steps across the parking lot from the main hotel. The rooms were very lovely...separated from one another in quad style with a very nice, spacious bathroom. The beautiful decor and furnishings made it feel like home. The only complaint about the room we had was that every six or so minutes we heard an annoying electric buzzing sound coming from what seemed to be a small covered space on the ceiling in the hallway between two of the bedrooms. Strange but true. That and the complimentary breakfast was not good. Would have been nice to have had a banana or some kind of fresh fruit and a waffle maker for the kids.

Stayed July 2014, traveled with family
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Spring Lake, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

The General Palmer is a beautiful historic hotel in the Durango old town district. Short walk to restaurants, stores, and the Animas River. A lovely balcony offers a great view of the Durango-Silverton Railway. Complimentary breakfast was adequate. Staff was professional, helpful, and courteous.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Durango
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 13, 2014

We stayed two nights at the General Palmer. Perfect location if you are riding the train. Our room was in the Palace "annex" and there was no elevator. That is the down side. Bed was very comfortable - four poster bed with lots of pillows. You do hear train noises but just in the morning and evening while they are manipulating the engines. Breakfast was good. Overall, a good experience.

Room Tip: Ask if your room is in the annex or main hotel. The annex does not have an elevator -- but just one...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington, New Mexico
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 8, 2014

We have stayed at the Strater numerous times so we decided to give the General Palmer a try. It was okay. The location is great and we were riding the train so is was very convienent. The breakfast and in room coffee was great. However, the rooms are not styled quite as nice as the lobby. The bathroom was redone (not complaining about that because it was nice! Just not historic) so if your looking for a hotel room with character this won't quite be it. I will say too....the building is old and so are the air conditioners! Thank goodness for the ceiling fan!

Room Tip: Lower rooms may be cooler in the summer. You can't get away from the train noise at 7am....so ju...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
1 review
4 of 5 stars Reviewed July 7, 2014

We enjoyed a 4 night stay at the General Palmer. The room and bath were updated and clean. The bed was very comfortable. We were pleased that we could walk to shops and restaurants. The hotel served excellent coffee, but the breakfast was disappointing. It would have been improved by some fresh fruit and pastries. We would stay again when we return to Durango and would recommend the hotel to couples wanting to get a real flavor of this great mountain town.

Room Tip: The elevator, though quaint, is a bit difficult to operate. If staying on the 3rd floor, you will l...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#4 Romantic Hotel in Durango
#5 Family Hotel in Durango
#8 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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