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“As always, excellent!” 5 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301   |  
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Hotel amenities
Ranked #6 of 30 hotels in Durango
Bayfield, Colorado
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“As always, excellent!”
5 of 5 stars Reviewed April 8, 2014

We stayed one night to celebrate our 27th anniversary. I believe this was our 4th stay at the General Palmer. The staff is always very friendly and this is such a beautiful historic hotel with beautifully maintained rooms. For the first time we stayed in a room above the Palace restaurant right next to the train station. Other stays were in the hotel itself. The rooms above the Palace are just as lovely as in the hotel, you just have to walk across the hotel's parking lot and up a flight of stairs. Rooms are beautifully decorated with period furniture, very comfortable beds with quality bedding and bathrooms modern and clean. The hotel includes a very nice continental breakfast and when they are not too busy, they will actually bring it to your room! 2 chairs and table plus a desk or dresser in the rooms as well nice armoires for hanging your clothes and one that houses the TV we never turned on. Prefect location on Main Ave to walk to many great restaurants. Also their rates are very reasonable! You get so much more for your buck here. I don't understand why anyone would pay more to stay at a generic chain hotel in Durango?!

Room Tip: If you want to save a few dollars and don't mind walking one flight of stairs, ask for a room ab...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, June 17, 2014
Dear "Swedenamerican
You are so awesome, thank you for reviewing your stay with us on Trip Advisor. Especially including the Palace, indeed, we have worked just as hard at maintaining them as the rest of the hotel. Hope to see you again next year.
Paula
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180 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 26, 2014

... in facts, the worst experience in our lives! What was supposed to be a warm and accomodating room has revealed to be a refrigereting room! And this is not a joke at all, as it was -14℃ outside during the night. We had been given an extra blanket but it's still terrible to know that you can't come out the bed or you'd freeze. Moreover, breakfast is served in a chilled room as well, so we had to finally recover in our car to stay a little bit warmer. Unfortunately I would not reccomand it, at least in winter/spring time.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, May 23, 2014
Dear "Broglio I"
Thank you very much for your review of you stay here at the General Palmer Hotel. I do sincerely apologize for the room/rooms being so frigid, it is not typical, but I do thank you again for letting us know, it is how we learn what is important to our guests.
Sincerely, Paula
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Scottsdale, Arizona
1 review
5 of 5 stars Reviewed March 26, 2014

This was the best find ever! To be able to visit an historical hotel that instead of looking aged looks beautifully kept up with all the "warm and fuzzies" of home was amazing. The breakfast was yummy and healthy with all baked items made fresh every morning. Cookies and coffee/tea/hot chocolate every afternoon and smiles from all hotel staff…we cannot recommend this hotel enough. We will definitely go back!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, May 23, 2014
Good Morning, "Kathleen F"
I am so glad to hear that you enjoyed your stay here at the General Palmer hotel. I feel that my staff does an awesome job, such a great group of young people!!! Many of them are taking classes up at the college in Hotel management and this seems to be the perfect stepping stone for them. Thank you for the encouragement!
Paula
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Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 18, 2014

If you like older restored hotels instead of the chain hotels this is the place for you! This hotel was charming, full of antiques, and had many extra amenities that you would not expect. For example, they will bring your complementary breakfast to your room at whatever time you ask, and they were even some relaxing CDs in the room to play in the CD player/alarm clock.

They have a hot beverage station that is open all the time, and there are warm cookies every afternoon.

The hotel is located on the main street, and practically in the parking lot of the train depot, which we loved. We stayed two nights and never needed the use of our car because it's close to everything!
I would highly recommend this hotel and would definitely stay here again.

Tip: Some of the rooms do not have a window. Be sure to ask for a window room.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, June 16, 2014
Dear "Kevran"
Thank you for leaving a review of the General Palmer hotel. We are so happy to hear that you enjoyed your stay with us, I think that one of the best things about the hotel is it's convenient location.
Paula
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 14, 2014

What an awesome place. Victorian/Western antiques, clean rooms, robes, wi-fi, just loved it. The staff were very accommodating, and it is such a beautiful location that I will be recommending it often when.I return home.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, May 23, 2014
Dear "Beverly B"
Thank you for leaving a review of your stay here at the General Palmer. We feel that is it those little touches that help us to stand out in the crowd, so glad that you enjoyed them.
Sincerely, Paula
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wichita falls, texas
Top Contributor
60 reviews 60 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 6, 2014

My son and I stayed here in August for a overnight trip before we caught the train to Silverton. It was a very nice old time hotel with modern things like central heat and air. The staff was wonderful and we really enjoyed the trip. Look forward to brining the wife for a nice romantic trip this spring.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, May 23, 2014
Dear "WFFood"
Thank you for your review of the General Palmer, oh my gosh spring time is such a lovely time of the year. We have had some wonderful nighttime rain storms this spring and everything is so green and beautiful. Thank you for staying with us in August!
Sincerely, Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 31, 2013

I recently stayed there for two nights in December and there was truly an old world charm about the Hotel - from the stained glass windows around the lobby, to the hand carved mahogany trim and wainscot on the walls, to the old Otis elevator which barely fits 2 people with luggage. The room was nothing short of warm, quaint and cozy. It had a very comfortable queen size bed along with several pieces of vintage furniture and a four piece bathroom. The hotel staff were very friendly and they even offered me a different, larger room with a king bed at no extra charge. The hotel was built in 1898 and it felt like I went back in time while staying there. In the lobby there is small display of period GUND teddy bears and they are for sale to the hotel guess. The town of Durango has that same charm and the hotel is just steps away from the famed Durango and Silverton Narrow Gauge Railroad. I will definitely stay there again in the future as it made a great addition to my trip and the wonderful winter train ride the next day.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, May 23, 2014
Dear "MoreFun2
Thank you for your review of your stay at the General Palmer. I just love winter time here, especially when the train whistle blows and lets out that billow of smoke, it truly is like stepping back in time and I never tire of it.
Sincerely, Paula
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Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#3 Best Value Hotel in Durango
#5 Romantic Hotel in Durango
#6 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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