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“Wonderful hotel in a great location” 5 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301   |  
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Hotel website
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Hotel amenities
Ranked #6 of 30 hotels in Durango
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Wonderful hotel in a great location”
5 of 5 stars Reviewed March 18, 2014

If you like older restored hotels instead of the chain hotels this is the place for you! This hotel was charming, full of antiques, and had many extra amenities that you would not expect. For example, they will bring your complementary breakfast to your room at whatever time you ask, and they were even some relaxing CDs in the room to play in the CD player/alarm clock.

They have a hot beverage station that is open all the time, and there are warm cookies every afternoon.

The hotel is located on the main street, and practically in the parking lot of the train depot, which we loved. We stayed two nights and never needed the use of our car because it's close to everything!
I would highly recommend this hotel and would definitely stay here again.

Tip: Some of the rooms do not have a window. Be sure to ask for a window room.

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, June 16, 2014
Dear "Kevran"
Thank you for leaving a review of the General Palmer hotel. We are so happy to hear that you enjoyed your stay with us, I think that one of the best things about the hotel is it's convenient location.
Paula
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183 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 14, 2014

What an awesome place. Victorian/Western antiques, clean rooms, robes, wi-fi, just loved it. The staff were very accommodating, and it is such a beautiful location that I will be recommending it often when.I return home.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, May 23, 2014
Dear "Beverly B"
Thank you for leaving a review of your stay here at the General Palmer. We feel that is it those little touches that help us to stand out in the crowd, so glad that you enjoyed them.
Sincerely, Paula
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wichita falls, texas
Top Contributor
64 reviews 64 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 6, 2014

My son and I stayed here in August for a overnight trip before we caught the train to Silverton. It was a very nice old time hotel with modern things like central heat and air. The staff was wonderful and we really enjoyed the trip. Look forward to brining the wife for a nice romantic trip this spring.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, May 23, 2014
Dear "WFFood"
Thank you for your review of the General Palmer, oh my gosh spring time is such a lovely time of the year. We have had some wonderful nighttime rain storms this spring and everything is so green and beautiful. Thank you for staying with us in August!
Sincerely, Paula
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Denver, Colorado
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 31, 2013

I recently stayed there for two nights in December and there was truly an old world charm about the Hotel - from the stained glass windows around the lobby, to the hand carved mahogany trim and wainscot on the walls, to the old Otis elevator which barely fits 2 people with luggage. The room was nothing short of warm, quaint and cozy. It had a very comfortable queen size bed along with several pieces of vintage furniture and a four piece bathroom. The hotel staff were very friendly and they even offered me a different, larger room with a king bed at no extra charge. The hotel was built in 1898 and it felt like I went back in time while staying there. In the lobby there is small display of period GUND teddy bears and they are for sale to the hotel guess. The town of Durango has that same charm and the hotel is just steps away from the famed Durango and Silverton Narrow Gauge Railroad. I will definitely stay there again in the future as it made a great addition to my trip and the wonderful winter train ride the next day.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, May 23, 2014
Dear "MoreFun2
Thank you for your review of your stay at the General Palmer. I just love winter time here, especially when the train whistle blows and lets out that billow of smoke, it truly is like stepping back in time and I never tire of it.
Sincerely, Paula
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Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 27, 2013

We stayed in one of the three bedroom suits for four nights. These rooms are not located in the main hotel but in a separate section across the parking lot. However, there is another entrance that leads straight out onto the main street. This was one the only hotel we could find that had separate rooms which was one of the reasons we chose it so that the kids could have some space of their own. It worked really well. The hotel has the best location along the main street so you are in the heart of the historic part of Durango. We also road the Polar Express which was right next door. Given it was freezing weather and snowing, the location was perfect. Hot chocolate and cookies nightly in at the front desk were much appreciated. There weren't many people in the hotel while we were there and so the included breakfast was delivered to our room. Each bed has teddy that you can purchase. We bought the one on my daughters bed as a surprise and gave it to her a few days later for her birthday which she loved. Staff were friendly and its worth taking time to go down and sit in the parlour and enjoy the ambience.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, May 23, 2014
Dear "Blueberry Ash"
Thank you so very much for placing a review of your stay at the General Palmer Hotel. Winter is such a "magical" time in Durango! I have taken my Grandkids on the Polar Express too and we had a blast. Glad to hear that the family suite worked out well for you!
Sincerely, Paula
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Marana, Arizona
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 9, 2013

We were only in Durango for one night and wanted a special place to spend that one evening. The General Palmer met all of our needs: romance, comfort, charm, friendly service, etc. We were honored with a room upgrade by the manager because of a minor "glitch" with our reservation. As a result, our stay was even better. We were served breakfast in our room (the presidential suite) and enjoyed a night of comfort and luxury. This hotel is first class in every way. I would recommend this hotel to anyone traveling to Durango and will definitely stay here again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, March 19, 2014
Hi "Sarakay53"
I remember, I actual have so much fun upgrading when I can to such wonderfully kind people such as yourself. You were so understanding, thank you!
Glad to hear you had such a grate time.
Paula
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Seabeck, Washington, United States
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 26, 2013

We loved the town of Durango, and stayed at General Palmer in order to catch the early morning ride on the Durango Silverton Narrow Gauge Railroad. It was a perfect location for that, and also to walk around town. We did not stay in the hotel, but were given a room across the parking lot in another building. It was OK, but a little high priced for the room.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, March 19, 2014
Dear "gayleh-k

Thank you for writing a review concerning your stay here that the General Palmer Hotel. I sincerely, appreciate all reviews and we all work very hard to take them into consideration when we make changes.
Thank you again, Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#3 Best Value Hotel in Durango
#5 Romantic Hotel in Durango
#6 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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