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“Great Staff” 5 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301   |  
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Hotel amenities
Ranked #5 of 30 Hotels in Durango
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
“Great Staff”
5 of 5 stars Reviewed August 30, 2008

Stayed at this charming old fashioned hotel and loved it. Great rooms and the staff were excellent. Typical breakfast, not very good.
Small elevator when you have big bags. No internet facilities.

  • Liked — Nice room and great staff on reception
  • Disliked — No internet
  • Stayed July 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

Traveler rating
    112
    68
    22
    10
    6
See reviews for
37
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • German first
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English first
Dallas TX
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 31, 2008

The General Palmer was a great find. About the same price as the chain hotels in town, but certainly a cut above. Breakfast, which is included was exceptional. The rooms are small but very clean and updated. Service was very good. Old timey elevator that made taking bags up a little tricky. Great location and on-site free parking.

  • Stayed July 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Top Contributor
59 reviews 59 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 21, 2008

This was a beautifully and finely appointed hotel. The beds were very comfortable and had high-quality linens. The room was very clean and the service was personable. Decent continental breakfast was included. Just a pleasurable stay all around and reasonably priced.

  • Liked — How well the hotel was decorated and maintained
  • Disliked — Can't think of a thing
  • Stayed April 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Tampa, Florida
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 16, 2008

The General Palmer is a beautifully restored historic property very close to the Durango and Silverton Railroad Depot. I stayed in the least expensive interior room with a murphy bed. The staff was pleasant. I agree with other reviewers that the historic elevator is extremely small, but interesting for its historic value. The hotel contains a lot of polished brass and victorian decoration. My room was not large, but had plenty of room with modern furnishings, including a comfortable couch. The hotel is conveniently located to restaurants and the railroad station, I enjoyed staying at this hotel named after the builder of the Durango and Silverton Rio Grande RR. Nice views from the covered deck of of the trains departing and arriving.

  • Liked — Luxurious historic property with very convenient location
  • Stayed June 2007, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
4 of 5 stars Reviewed October 25, 2007

When the Strater hotel was sold out we went to General Palmer and we liked it even more! Both are comparable but the bathrooms are much more comfortable at General Palmer and the added CD alarm clock and plasma TV was over the top.
It was very comfortable.

Stayed October 2007
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colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2007

My wife and I recently travelled to Durango and had a fantastic time. It is a truly beautiful little mountain town. While it is small, there was no shortage of things to do. We stayed at the General Palmer hotel, downtown on main and it was perfect for us. It is a beautiful victorian style place with a very authentic feel. Even the elevator was original and had the early 20th century push button and gate. Everywhere we ate, we had great food. We rode the narrow gauge train and it was absolutely beautiful, although the 3 and 1/2 hours each way was a little long. We also did a spectacular jeep tour up to the old mining country in Silverton. It was cold but the guides were great and friendly. For our trip, we called on the central reservations folks in Durango and they were very helpful. Not knowing the area, they helped guide us to the right priced hotel for us (although all of the choices were a little overwhelming) and they helped us to plan out and book all of our activities. Their name was Gateway Reservations and I would highly recommend calling them. They gave us a lot of options, some of which, unfortunately, we couldn't afford like the tree zip lines and the glider rides. The reservations guy helped us quite a bit with our plans and even made dinner reservations for us at a little place called Ken and Sues which was perfect - tasty and affordable. We loved Durango and look forward to the next time we can make a weekend getaway.

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Telluride, CO
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 25, 2007

On a family retreat I paid top dollar for 2-rooms. The location is supurb but the hospitality of the ill trained staff is non existent.

The historic elevator can hold 2-people. I chose the stairs due to my clausterphobia. My 12-yr old son w/ blisters on his feet took the elevator. The elevator stopped between floors and he was trapped for nearly 1-hour. The staff was not trained on how to assist. I was ignored while the front desk clerk made the many phone calls to seek direction. I was ignored when pleading for assistance and to call the Fire Dept . I had to wait for the hotel's off duty maitenance worker to arrive to get him out. I received no apology and there was no concern for my son's well being upon his release. Also, there was no manager on duty and no manager available by phone.

Upon calling the General Manager, Sally, he following business day, she rudly acused my son of foul play and blamed him for the elevator's malfunction which is a complete fabrication with no basis for the statement.

I do not reccommend the General Palmer Hotel; however, I will return to the Historic Strater Hotel, 1-block away, with a lovely staff, quaint facility and terrific location.

  • Liked — Leaving
  • Disliked — Rude Management and ill trained employees
  • Stayed September 2007, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#5 Romantic Hotel in Durango
#5 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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