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“Durango” 5 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301   |  
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Hotel amenities
Ranked #4 of 30 Hotels in Durango
Los Angeles
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Durango”
5 of 5 stars Reviewed October 14, 2013

We loved our stay at the General Palmer! Historic and friendly, not to mention the Durango & Silverton Narrow Gauge! It was such a treat to stay a block from the train, my husband spent every morning at the train yard.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, February 11, 2014
Dear, "slkess"
Thank you for your review, I am happy to hear you enjoyed your stay with us. It is pretty cool that the train is so close, makes wondering over every day so easy to do.
Paula
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215 reviews from our community

Traveler rating
    111
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    22
    10
    6
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 29, 2013 via mobile

A lovely night in a room without a view. The bedroom and bathroom were very roomy and though the hotel is old, the accommodations were completely updated. Complimentary robes and in room keurig coffee pot with dark roast coffee. Very helpful and knowledgable staff. Polite too!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, February 11, 2014
Dear "alabamaberly"
I just wanted to take a moment and thank you for taking the time to leave a review regarding your stay at The General Palmer Hotel.
I do appreciate your kind words and I love to pass on the words of encouragement to my staff.
Thank you again, Paula
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Fowey, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 29, 2013

Lovely hotel & town, stayed at the General Palmer to ride the train which is just a short walking distance & the car is left at the hotel. The staff were very helpful & courteous, especially a big thanks to Hannah for all her help. Got to be the best in Durango

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, November 1, 2013
Dear "richanne 100"
I will definitely let Hannah know how much you appreciated her. She is a wonderful and integral member of my staff. Thank you for leaving a review of your stay with us, my staff and I are always encouraged by our reviews.
Sincerely, Paula
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Princeton, Illinois
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 26, 2013

We stayed for two nights and enjoyed a clean and quiet room. The staff was great and the location is perfect for shopping, places to eat and the narrow gauge train to Silverton. The breakfast fare was just OK. In fact one morning the breakfast person did not show up for work and the front desk staff had to scramble to get the coffee ready.I expected a little more from this facility.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, Owner at General Palmer Hotel, responded to this review, November 1, 2013
Hi "Jerry"
I apologize for the delay in your morning coffee, I know for myself that this is what gets me going in the morning, and do realize how important it is. Thank you for your review and hopefully you will revisit Durango Co.
Sincerely, Paula
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Mesa, Arizona
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 22, 2013

We enjoyed our visit to ride the Durango rail road. It is just a short walk to the station. Everything is very up to date and modern, with 1 exception, the elevator has to be original, no more than 3 people fit in the car with luggage but the the experience is very satisfying. The Hotel has ample parking in their own lot and we able leave our vehicle for the night when we spent a day and night in Silverton until our return for an additional stay in Durango

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, November 1, 2013
Dear "Jim E"
Oh yes the elevator is original, I sometimes wonder what they were thinking when it was built so small. People back then may have been smaller, but I think about those huge steamer trunks that they traveled with. Thank you for your review, we all appreciated it.
Sincerely, Paula
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Zurich, Switzerland
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 18, 2013

My wife and I traveled to Durango for our honeymoon and were presently surprised by the quality of the General Palmer hotel. The front desk staff provided excellent, friendly service--they even wrote us a personalized thank you letter for staying at the hotel! The presidential suite was absolutely stunning, definitely worth the extra bucks (however, we mentioned it was for our honeymoon and they gave us the price for a regular king size room!). The breakfast was good quality and delivered to the room free of charge. Additionally, wireless was also free, none of the usual hassles with costly wireless commonly associated with higher end hotels. The hotel is conveniently located downtown close to all the shops so everything is within walking distance. We would definitely recommend this place for anyone planning on spending their honeymoon in Durango or just getting away for a weekend.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, November 1, 2013
Dear "DruBones"
Thank you for your review, we truly loved having you stay with us for your honeymoon, maybe you can visit again on an anniversary. I and my staff throughly love what we do and so it is a great treat to hear you enjoyed yourselves.
Paula
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Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 16, 2013

We spent two wonderful nights at this hotel in Durango, Colorado. This hotel has the most beautiful antiques, comfortable beds, great amenities as well as a great breakfast.

The General Palmer is also in a great location for those who want to walk and shop or eat. It is also right next to the Durango and Silverton Narrow Gauge Railroad Depot. It was just a great experience. And they do give seniors a discount on the rooms.

I recommend it to all who plan on visiting Durango.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, November 1, 2013
Dear, "Linda P"
So glad to hear you enjoyed your stay with us here at the General Palmer hotel. One of the best things about the hotel, in my opinion, is the ability to walk out the front door and walk to restaurants and even the river. The train and kiosks that book rafting and jeeping tours create the ability to not have to drive at all while in Durango.
Thanks, again
Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#4 Romantic Hotel in Durango
#5 Family Hotel in Durango
#8 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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