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“Great location, and great atmosphere” 4 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301   |  
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Hotel amenities
Ranked #4 of 30 Hotels in Durango
B'ham
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Great location, and great atmosphere”
4 of 5 stars Reviewed September 15, 2013

We really enjoyed our stay at the General Palmer Hotel and would thoroughly recommend it. It is located immediately next to the Durango station where the steam train to Silverton leaves each day. This is a real bonus and means you don't need to pay to park to go on the train. As trains only leave and return once a day being next to the station is not a problem.

The whole hotel is very quaint - from the lovely entrance, to the ancient 'elevator', to the beautiful lobby and breakfast room - plus the balcony overlooking the station. Our room was a little cramped - partly because of all the lovely old furniture. It was comfortable, but just a little on the small side for us as we had luggage for a two week touring holiday.

Breakfast very nice and staff couldn't have been more helpful. Homemade cookies in the lobby on arrival - what more could you ask for?

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, November 1, 2013
Dear "skywalker047
I really appreciate you leaving a review regarding your stay with us. I am so happy to read that you enjoyed your time here in Durango. I just love this town, especially since there are so many wonderful activities to take part in. Let me know if I can make future suggestions in this regards for any future trips to Durango, and hopefully the General Palmer Hotel.
Paula
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217 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Any
English first
Senior Contributor
47 reviews 47 reviews
3 hotel reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 15, 2013 via mobile

Reccomended by others, but overrated in my opinion. Great location for town walking, but not a good value. Air didn't work well, but bathrooms were nice. At least I can say "been there"! Not again. This 200 character thing is killing me!

  • Stayed September 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, Front Office Manager at General Palmer Hotel, responded to this review, November 1, 2013
Dear Rolltide

We were sorry to hear you did not enjoy your stay at the General Palmer Hotel. We appreciate your comments and value your opinions. We realize that our style of Hotel isn't for everyone, thank you for trying us on for size.
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Durango, Colorado, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 14, 2013

I stayed at the General Palmer Hotel twice this summer as a local "staycation" and both times I was amazed at the beauty, charm, and comfort of this four-diamond historic property. The rooms are very clean and every detail is perfect - shelves in bathroom, robes, coffee maker. Though the property is historic, the rooms are up to date and the beds are very comfortable and new. A favorite luxury is the room service breakfast. You can choose your free breakfast from the room service list and have it delivered at the time you choose the next morning...a decadent luxury at no extra cost. All the restaurants and shops in town are within an easy walking distance, so you can leave your car in the hotel's free lot and enjoy everything Durango has to offer. Nice to have a glass of wine with dinner since we could walk back to the hotel. Staff is so incredibly friendly and helpful. Looking forward to another getaway stay soon!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, November 1, 2013
Hi Dionne
Thank you for leaving a review of your stay at the General Palmer. We really enjoy having you stay with us though out the summer, looking forward to seeing you come next spring time.
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Morris, IL USA
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 12, 2013

Absolutely loved this fine old hotel. Room was spotless, quaint, and fun to be in.
Beds were comfortable and other than having to wake up very early for the train ride, we couldn't have slept better. The breakfast was adequate and the dining room was very nice. Parking and convenience to the train station couldn't have been better. All the downtown stores and restaurants are right outside the front door. See my Mahogany Grille review.
Best of all, there's a Marble Slab Creamery right across the street!
I'm ready to return to this fine old hotel. One caution, though, they have some inside rooms without windows. They are lovely but may not be a good match for all visitors. Our room had windows right on the main street.

Room Tip: Best to be in the old hotel (not the annex) with an outside room
See more room tips
  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, October 23, 2013
Dear "gibbscr"
Thank you for posting your review of your stay here at the General Palmer Hotel. So happy to hear you enjoyed your stay with us. It really is wonderful to be in the heart of downtown Durango. Also I do agree that the inside rooms are not for everyone.
Thank you again,
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West Seneca, New York
Top Contributor
150 reviews 150 reviews
18 hotel reviews
Reviews in 56 cities Reviews in 56 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed September 12, 2013

The General Palmer Hotel was recommended by a friend as a walk thru "museum" filled with beautiful antiques. We arranged to stay 2 nights due to the convenience to the famous Silverton-Durango Railroad.The lovely rooms are small-but this is an old hotel... We were pleased with location, service, and available room service for breakfast included in the stay. The breakfasts were "to order", very generous and served hot! There is a 2nd floor rooftop "patio" which we discovered-and enjoyed the most amazing sunset from....and we were in the center of Durango's active day and nightlife. During the day, there is free coffee, tea and fresh baked cookies available in the beautiful lobby.
Staff were excellent, very friendly and accommodating. Private parking is provided for guests in this busy town.

Room Tip: Brass elevator is "antique"-tiny, and the door is very heavy. Bring minimal luggage in!
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, October 23, 2013
Dear "rbrfan"
Thank you very much for your review, I never tire of hearing that someone has enjoyed their stay with us. We do all try very hard to make certain that your stay in our hotel and in Durango is enjoyable. Again, thank you!
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North Palm Beach, Florida
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 11, 2013

We stayed for three nights in August. While the staff was very attentive it does not make up for the poor bed, lumpy and old as well as the poor breakfast. No fresh fruit , not even a banana and very few places to comfortably sit. Although my partner thought the breakfast was good.

We were disappointed ...not as nice as we were expecting

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, October 23, 2013
Dear, "LandR22"
Thank you for taking the time to leave a review of your stay here at the General Palmer Hotel. I truly appreciate all reviews, it is what helps us to change and grow.
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Fort Worth, Texas
Top Contributor
54 reviews 54 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 8, 2013

Great hotel in an excellent location for visiting Durango. Convenient to train and great restaurants. Good breakfast included with stay. Staff were wonderful and always pleasant and helpful. Looking forward to visiting again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, Manager at General Palmer Hotel, responded to this review, October 23, 2013
Dear "Ron W"
Thank you for choosing the General Palmer Hotel for your "Romantic Stay". Thank you as well for writing a review about your stay with us, we all very much appreciate your taking the opportunity to do so.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#4 Romantic Hotel in Durango
#5 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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