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“Best Hotel in Durango” 5 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301   |  
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Hotel amenities
Ranked #5 of 29 Hotels in Durango
Certificate of Excellence
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Best Hotel in Durango”
5 of 5 stars Reviewed July 17, 2013 via mobile

I've been coming to Durango for over 20 years and have never stayed here until July of 2013. I don't know what took me so long. The hotel is immaculate. The staff (especially Hannah) is SUPER friendly and you can't get a better location. You will not be disappointed. We had a very comfortable room that accommodated our family of four very easily. If you are visiting Durango and want the PERFECT downtown hotel that is literally walking distance to everything downtown, stay here.

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, July 24, 2013
Dear "Leash Y"
Immediately upon reading your review I made certain to show Hannah, she was so happy to hear that you had written a review and used her name. She does remember you! Personally I think Hannah is simply amazing. I remember talking with you as well, and thank you for your wonderful review.
Sincerely, Paula
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224 reviews from our community

Traveler rating
    115
    71
    22
    10
    6
See reviews for
39
115
9
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
San Francisco, California
Top Contributor
87 reviews 87 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 11, 2013

A friend suggested that we booked our stay here enroute to Utah and the decision to stay here was a great choice.

Friendly staff and very nice rooms....we stayed at the annex area.

Love the teddy bears.....although I would say a bit pricey.....

Love our cocktail hours at the bar .

Breakfast was superb and the cookies at the front desk area is a most welcome treat.

Only downside is that the wi-fi provided by the staff is only good for the main hotel area....there is wi-fi in the annex but it is very weak and one couldn't really do much hope that the management would work on that area.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, July 24, 2013
Dear Castro_Maverick
I will definitely look into the weak Wi-Fi signal at the Annex! Thank yo so much for writing a review of your stay with us. Ahhhh the cookies, we here at the hotel have create personal boundaries as they are so yummy. So tempting, they are!!
Thank you again, Paula
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Las Vegas, Nevada
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed July 9, 2013

This historic hotel is very comfortable from the moment you enter. The staff are all very friendly and helpful. The rooms are a little small by today's standards, but they are beautifully furnished
and the bed is very comfortable. We were on the 3rd floor facing the main street of town and on
Sat. night the noise from the people leaving the bars was a little bothersome, but it only lasted
a short time.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, July 24, 2013
Dear "Tusitala10"
I was so happy to hear of your stay with us at the General Palmer, knowing that you enjoyed yourself and found the hotel to your liking means everything to us.
Sincerely, Paula
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Woodland Park
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 2, 2013

Staff were friendly and over the top helpful from my first contact making a reservation to my check out. The room was beautifully appointed and beyond clean...it was immaculate with beautiful dark wood furnishings, full length mirror, and elegant bathroom fixtures. I had friends staying in a different hotel in town and they waited for me in the lobby of the General Palmer...it was so nice, and we sat for over an hour visiting since it was as comfortable as my own living room. Ice water, cookies and coffee were available to guests in the lobby, which was very convenient and a real treat while I visited with my friends. Breakfast buffet was elegantly presented with china and real silverware. Location is in the middle of town, which is convenient to walk to all the restaurants/shops, yet the hotel itself was very quiet. In short, I loved it at the General Palmer and will be back for sure as it was one of my best hotel experiences in a LONG time!!

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, July 24, 2013
Dear "squirtmouse"
Thank you so very much for your review of your stay at the General Palmer hotel. I truly appreciate the accolades and happy to hear we could make your stay with us so memorable.
Sincerely, Paula
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Palmyra, New Jersey, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 25, 2013

We were greeted by the bellman when we arrived and he was very helpful with questions about Durango. We were in room 301 with a view of main street. The room was very comfortable and spacious. If you are not good with stairs I would request a room on a lower floor as the original elevator is a neat experience but its very small. We stayed here for 2 nights and loved being right in the heart of town. The train is just a few steps from the front door and very convenient. The rooms are very clean and include an array of nice amenities. There was a pitcher and glasses for water, coffee maker, ice bucket and wine glasses with opener. A CD player in the room was a nice touch along with the free wifi. The breakfast was good and plentiful with a good array of food choices. We enjoyed out stay and when in town would stay here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this review, June 27, 2013
Hi Julie
You guys are awesome! I passed on your review to "our bellman", I told him personally how you appreciated his help, all our guys are just the best, so sweet and so willing to help.
Thank you again.
Paula
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scottsdale
Top Contributor
124 reviews 124 reviews
18 hotel reviews
Reviews in 43 cities Reviews in 43 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 15, 2013

First time business traveler at the General Palmer and it was perfect for me.
Staff from reservations to check in to check out were terrific. The room was spotless (I really like clean) and well appointed with antiques.
Breakfast was just a little weak with the packaged eggs and no fruit, but otherwise very good.
I had a business meeting in the "living room" just by the lobby and that was quiet and perfect to for business.

Downtown, quiet, great service, clean--tough to beat.

Room Tip: Stay in the main building, not the annex.
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this review, June 27, 2013
Dear, "azpoet"
I was so happy to read that you enjoyed your stay at the General Palmer Hotel. Our housekeeping staff truly takes great pride in what they do, so it will be nice to be able to pass on the kudos to them.
Thank you so much!
Paula
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Los Lunas, New Mexico
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 14, 2013 via mobile

We stay here whenever in town for the train, which is usually 2 to three times a year. The rooms are always very clean and we love the atmosphere and great location on main street. Parking is great as well.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this review, June 27, 2013
Dear jcfjeemo, Thank you for your review, and thank you so much for choosing us as your home away from home. All of us at the General Palmer love what we do and we always thrilled to hear we have done well.
Thank you, again, so much
Sincerely, Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#4 Family Hotel in Durango
#5 Romantic Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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