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“Wonderful place” 4 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301   |  
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Hotel amenities
Ranked #4 of 30 Hotels in Durango
Albuquerque, New Mexico
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Wonderful place”
4 of 5 stars Reviewed January 10, 2013

We reserved a room at the last minute and the rate we got for a Saturday night was great. The hotel was full of old victorian charm. The room was semi small, but set up nicely. Location is right on Main Street and within walking distance to it all. Very nice for a last minute decision.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this review, January 21, 2013
Dear Krickettlove:
Thank you for your wonderful review of the General Palmer Hotel. I agree the rooms are smaller than at a more conventional Hotel, but we are hoping we make up for that with Service. Thank you again,
Paula
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217 reviews from our community

Traveler rating
    112
    67
    22
    10
    6
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Denton, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 6, 2013

We reserved a room in the old Hotel. It turned out we were put in the Annex. Hotel was full, amazing it wasn't full when we reserved it a month before. Room 254 was second floor Annex above the Restaurant and you could hear the folks cleaning up at midnight. There is a noise on the roof that sounds like a high pitch siren on low volume, reported but not really interested.
Will not be staying here again.

Room Tip: Sheraton Inn at North side of town is nicer. $50 less a night. People that smile. Great breakfast...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this review, January 7, 2013
Dear: Living in the Annex. Thank you for taking the time to post a review of your stay here at the General Palmer Hotel. I do apologize for the noise's you heard throughout your stay, I will definitely be looking into the cause.
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

General Palmer is located on the main strip of Durango, Colorado with everything from a movie theatre to multicultural restaurants and nightlife just footsteps away. Oh yes, and of course the Durango and Silverton train station is 1/2 block down.

Our room is nicely appointed and very comfortable with little touches like music CDs, a kerug coffee maker, and flat screen TV. Our view is of downtown Durango.

The hotel has parking and we were met with a friendly staff, a turn of the century lobby filled with beautiful antiques, and freshly made cookies sitting next to a coffee bar.

We will happily return to this hotel, and tell our friends this is the place to stay when visiting the Durango area.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this review, January 7, 2013
Hi Shirley
Thank you for your review of the General Palmer Hotel. I sincerely appreciate sharing your experience while staying with us. I love hearing when we have accomplished what we set out to do. Helping visitors to Durango, have a wonderful vacation, is always our goal.
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London, United Kingdom
Top Contributor
142 reviews 142 reviews
122 hotel reviews
Reviews in 110 cities Reviews in 110 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed January 3, 2013

Super location, very central and good for the train. Lovely comfortable room, well appointed. So nice to stay at a more traditional hotel, lovely fittings and design. Very good breakfast, and very good coffee.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this review, January 21, 2013
Dear "grumpy"
Thank you for taking the time to review the General Palmer Hotel, I am very happy to hear that you had such a great experience here. We have recently changed our breakfast, glad to hear you like it.
Sincerely, Paula
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2012

This is our second stay at the General Palmer, and it certainly will not be out last. The rooms are nicely decorated in a Victorian style. Staff is friendly, and there is always a fresh cup of hot coffee in the lobby.

We stay at the hotel when we come down to ride the "Polar Express". The hotel is less than a block from the train depot, which is convenient when the temps are in the single digits. The hotel is also very close to numerous restaurants.

The kids love the Teddy Bears in the room (though we have never purchased them), the small old elevator, and the fact that the Rocky Mountain Chocolate Factory is next door.

Already looming forward to our next stay.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this review, December 28, 2012
Thank you so much for your review, we all work very hard to help our guests have a great stay in Durango! Return guests are proof of success!
Thank you again!!!!
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Pittsboro, North Carolina
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 3, 2012

We stayed here for 2 nights while visiting the area. This is located in the heart of downtown and walk around the corner to the Durango Train Station! The decor made you feel right back there in time with the train station. Very friendly staff, clean and well decorated rooms with antiques. They also had a nice continental breakfast nook and lots of seating to enjoy! A must stay if you can!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this review, December 28, 2012
Hi Michelle
Thank you so much for your wonderful review we all appreciate it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, California
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is a charming well located hotel. Everything is an easy walk away. Serves breakfast with the room and the adjoining restaurant is also very good. We had a three bedroom suite BUT one bathroom. Also one bedroom is open to all so sleep in your underwear. The hotel is nexdt to the train station so you can greet the morning and afternoon train. The train museum is fun too.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this review, November 9, 2012
Thank you "Ralph" for taking the time to write a review on your stay here at the General Palmer. I am happy to hear that you enjoyed your stay!! You will have to come back again, we are remodeling about 8 rooms and they will be absolutely stunning. All new plumbing, bathrooms, furnishing, etc. I can't wait to see the finished product.
Paula
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Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#4 Romantic Hotel in Durango
#5 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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