In checking in the front desk clerk was not friendly at all and provided poor customer service. Our room was ready bt check in time but otherd were not and she called someone on staff asking why not in front of the guests checking in and said that the manager was going to be mad! The young man that helped with the luggage was very nice. Room was small but nice. Parking and location is great. Breakfast is ik. The other front desk clerk...name tag said manager was helpful and friendly with great ideas. The first one never even thanked us when we checked out or looked up from the computer to acknowlege guests standing there. Nice hotel. Could do so much more for breakfast!
- Official Description (provided by the hotel):
- Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more less
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- Also Known As:
- General Palmer Durango
- Hotel General Palmer