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“Charming with a few glitches” 3 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301   |  
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Hotel amenities
Ranked #4 of 30 Hotels in Durango
Cabarete, Dominican Republic
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Charming with a few glitches”
3 of 5 stars Reviewed October 24, 2011

Overall, I would say we enjoyed out stay at this hotel, even with a few glitches. The hotel has a very inviting lobby that makes you feel like you have stepped back in time. The check-in process was very easy and the front desk attendant was very friendly. The room was comfortable and had all the amenities and fixtures of a mid-scale hotel.

As other reviews have stated, the elevator was a bit tricky to enter, especially with luggage, but it was an authentic, turn-of-the-century piece that added charm to the experience.

The two negatives of the stay were the breakfast and the hotel's noise issues. As other reviews have stated, the breakfast was a bit disappointing. The selection was very poor and there seemed to be a problem replenishing items as they got low. We came down to breakfast around 9am and there was nothing left. There were only 4 or 5 others having breakfast at that time so the breakfast attendant couldn't have been that busy. I ended up having to go to Starbucks across the street just to get some coffee.

The other negative was the noise. Because this building is quite old, the walls are paper-thin. In addition, the door to our room wasn't a standard hotel-style door. It was a simple bedroom door that had a deadbolt added to it. Because of this, you could hear every single little noise coming from the hallway. Needless to say, we didn't get much sleep during our stay.

In summary, this hotel has a lot of charm and the staff is friendly. Just don't expect much for breakfast and bring your earplugs for sleeping.

Room Tip: There is a French Bistro with an amazing breakfast right across the street. Spend the extra money t...
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Grand Junction, Colorado
Top Contributor
72 reviews 72 reviews
13 hotel reviews
Reviews in 44 cities Reviews in 44 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 6, 2011

This is a great place to stay. I love the furniture, comfy bed, Keurig Coffee, decent storage, and even a teddy bear for the bed. Our room had a great TV, too, if you're staying in for the night. The internet works well and there is a small business area in the front. There is plenty to do in Durango and this hotel is situated close to everything, including the Silverton/Durango Train. You can here the train's whistle from the room. Oh, the customer service is quite good as well. I'd definitely stay here again.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kirkwood, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 2, 2011

The General Palmer Hotel is the gateway to one of the very best for, if nothing else, it's convenience. Fortunately, it's also extremely good for its historic charm. The place was probably a rehabbers nightmare. Everything is as it was at the turn of the century. Not this one, the one before this one. Imagine, revitalizing all that stuff. All of it. Even the elevator. All the brass stuff. The rooms are charming. Everything that could have been saved to keep the authenticity had been restored. A wise architect chose to update the plumbing, at least the look is the same period. New wiring, safety amenities, et al. Smart, and chick. Charming at the least in the rooms, but then you venture to the areas around the Hotel. Breakfast is served every morning in an elegantly decorated area on the first floor, just steps from the front desk. The front dest is another marvel of history revisited. The breakfast, which they call Continental, is very much like the rehab of this place. Top of the line. Nothing served on anything but china, specially make from the historic era of this place, in period. The coffee, Hot Water for Tea, Creamer, and Milk is all in period Silver serving sets with titles on each item describing what it is inside. If the outside left you any doubt it was being served by the best service, the inside left no doubt that it is what the presentation perceived you should believe. Liquid refreshment notwithstanding, the main faire, and every morning it was different, took the idea of "Continental" to a whole new, and rehabbed level. The food, like the rest of the place, made you feel welcome. Every evening there would be homemade cookies and milk, tea, coffee. The breakfasts were scrambled eggs, sausage, oatmeal, cranberry scones, blueberry, strawberry, and/or blackberry jams in individual glass containers, that begged to be palmed for a "revisit" when you came home a week or a month later. On top of all this is an ample parking area, great grounds with beautiful flowers, iron fencing, and gardens, right next door to one of the greatest attractions on the planet: The Durango / Silverton Narrow Gauge Railroad. The word "Scenic" should have a picture of both of these icons next to it. The train is a ball. Worth every penny. And it was sweet to have a great place to stay right in the heart of all that Durango offers, with fabulous surroundings, at a very, very, good value.

Room Tip: We were on the third floor and everything was great. The elevator is period authentic so: it's v...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Grand Junction, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 30, 2011

My friend and I went to Durango last weekend mainly to stay in the Presidential Suite that he had reserved and had the confirmation sheet to prove it. We arrive to find that it had been
double booked and were given another reservation that was made by the General Manager
herself in a regular queensize room. We were NEVER notified of this change and she was no
where to be found ..and it was a weekend. We waited a very long time and decided to take the queen room being we were tired but very disappointed.
Bad move on GM's part and found the absence of any superior dysfunctional. Did she think we would just say "Oh OK"? She finally returned the frontdesk's desperate call the last day to ok free room as compensation.......

Room Tip: Presidential Suite if they don't double book it and you get in!
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston TX
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 26, 2011

Location is great and staff was very friendly. The hotel is decorated quite nicely and the beds are very comfortable. The rooms are stocked with the little items you sometimes forget when traveling which was very nice. The cookies in the lobby are a great treat. The only drawback was the tiny little elevator. It adds to the charm but it can bet quite tricky manuvering in and out of there with a suitcase!

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quincy, Illinois
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 25, 2011

Location is great on Main and within a block of the train station, free parking & the restaurants & shops are all within walking distance. Our room had a murphy pull down bed although not sure why since there would have been adequate room for a full or queen size bed. Very awkward placement of the TV on a cabinet next to the bed. No drawer space to unpack suitcase although there was adequate space to hang items in closet. We were awakened each AM by the train horn blasting and the signal. Mini Keurig coffee pot in room but housekeeping did not resupply. What I noticed since our last visit was that staff were not as friendly and seemed put out by a request by another guest for hot water at the guest coffee/tea station. Overall due to location we would stay here again, but not in this room (314). One caution - the water at the bathroom sink and shower becomes extremely hot very quickly.

Room Tip: We were on the south side previously and it was quieter.
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santa monica
Top Contributor
65 reviews 65 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 18, 2011

Booked the Family Suite (Rm 257) for 2 nights for my family: myself, husband and 2 adult kids. The suite is actually 3 rooms: the main room has a queen bed with table, 2 chairs, coffee maker but no storage; the other 2 have full beds so that a maximum of 6 people could stay and have a large closet/large dressor. All rooms had a flat screen TV. The cost was very reasonable with a AAA discount, especially when you factor in the all-you-can-eat continental breakfast.

Wonderful ambience with the Victorian wallpaper and furniture. Large windows to overlook Main St with pullshades that block the streetlamps at night. The hotel does provide wonderful cookies in the afternoon and evening with tea/coffee. Continental breakfast was good but as 1 previous reviewer noted, the staff can be slightly slow in replenishing the warm breads (waffle on one day, biscuits another, always with muffins)--but there was always yogurt, granola, oatmeal, juice, coffee/tea, bread to make toast available.

The location can't be beat to catch the Durango-Silverton train. I did not find the train whistle bothersome. All the wonderful restaurants, bars are easy walking distance. The only downside that might be found with the family suite is that there is only 1 bathroom and inadequate counter space for toiletries beyond 1 person. Problem solved by making agreements as to who got the bathroom first, second...

Room Tip: Claustrophobic people should not ride the antique elevator.
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  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#4 Romantic Hotel in Durango
#5 Family Hotel in Durango
#8 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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