My friend and I went to Durango last weekend mainly to stay in the Presidential Suite that he had reserved and had the confirmation sheet to prove it. We arrive to find that it had been
double booked and were given another reservation that was made by the General Manager
herself in a regular queensize room. We were NEVER notified of this change and she was no
where to be found ..and it was a weekend. We waited a very long time and decided to take the queen room being we were tired but very disappointed.
Bad move on GM's part and found the absence of any superior dysfunctional. Did she think we would just say "Oh OK"? She finally returned the frontdesk's desperate call the last day to ok free room as compensation.......