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“Great get-away spot in the heart of Durango” 5 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301   |  
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Hotel amenities
Ranked #4 of 30 Hotels in Durango
Cincinnati, Ohio
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
“Great get-away spot in the heart of Durango”
5 of 5 stars Reviewed August 9, 2011

The General Palmer Hotel is a great place! Staff are courteous, rooms are very clean and the hotel is located ideally in the heart of downtown Durango within easy walking distance of just about everything! Also, the lobby and furnishings throughout are great!
The only that could stand a bit of improvement would be the selections available of the continental breakfast provided - just a few more things (like fresh fruit) would make it perfect.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
    112
    67
    22
    10
    6
See reviews for
37
110
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6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Willcox, Arizona
Top Contributor
72 reviews 72 reviews
32 hotel reviews
Reviews in 21 cities Reviews in 21 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed August 8, 2011

We stayed two nights. The place was immaculately clean, presented well, the staff could not have been more accomodating. We would most certainly stay there again!! Five stars!!!

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, CA
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 29, 2011

We spent two nights at the General Palmer Hotel earlier this week and were pleasantly surprised. I don't normally enjoy older "period" hotels but this was comfortable, very well-appointed, and immaculate.

The only room for us was in the "other building" next to the train station. I was originally dismayed after reading some of the reviews but the room was just fine. The train noise might be a deal-breaker for some but it inspired us to get out of bed and start our day. There is a lovely continental breakfast with muffins, breads, fruit, yogurt, cereals, and oatmeal.

The staff was friendly and helpful and the hotel is centrally located. My only complaint is the lack of hot water in the shower.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Argyle,Tx
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 28, 2011

I have stayed at both hotels two times each.

They are one block apart so there is no difference in location.

Which one should yo9u stay t ? That depends upon what is important to you.

For me....I like the air conditioner to work really well.
And I like a real parking lot that is hassle free.
The General Palmer has both of those.

Parking at the Strater is a royal pain in the rear and I AC is not up to par at all.

Those two things way heavily in my decision making. Thus, I will never stay at the Strater Hotel again.

I have been in Durango now 4 days and I have gone to the Strater Hotel every night for drinks and entertainment.. I love the music and food.

The G. Palmer must have teh worlds smallest elevator in the world. Old people do nto like this elevator. I can assure you of that.

The Strater Hotel has a much better breakfast. The G Palmers is worse in my opinion that a Motel 8.

Both are pricey....so no real difference there either.

The G.Palmer has no entertainment....which is no big deal to me. I like the AC and the Parking.

Front desk staff is nice at both places. Housekeeping does a great job too.

Stayed July 2011, traveled with family
Was this review helpful? Yes 7
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Washington, DC
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 6, 2011

I really wanted to love this hotel, but I didn't right from the beginning of our stay. We booked (and paid for) a room with a queen size bed, but were put in a room with a double bed. That would have been okay with us if we had gotten charged for the double. Instead, the not-so-friendly girl at the front desk insisted that we were in a room with a queen size bed. I'm not blind -- and this was no queen size bed! We were informed that this was the only room available so we kept the room, but were charged the higher price! If I ever stay there again, I'll bring a tape measure along! Best part of the hotel is the aroma from the afternoon home made chocolate chip cookies that are put out for everyone to enjoy!

Room Tip: Bring a tape measure to prove to front desk person what size your bed is!
See more room tips
  • Stayed June 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2011

We stayed in one of the 2 bedroom family suites with 2 kids/ 2 adults and had room to spare... If you're looking for a place to sleep in every morning, this may not be your place... The Narrow Gauge train leaves from right behind the hotel every morning~ we were up early with 2 kids so we didn't mind and the kids enjoyed watching the train leave the station every morning. We plan to visit Durango again and when we do I can't imagine staying anywhere but the General Palmer!

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2011

We have just returned from a wonderful trip to Durango, Colorado. This year we stayed somewhere new, The General Palmer Hotel, and my kids LOVED IT!! It is such a quaint, charming hotel. My kids could not get enough of the old elevator. This hotel is located in the perfect location to all of Durango's best shops and restaurants. All of the staff members were very polite and helpful. We will stay at this hotel each time we come to Durango.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#4 Romantic Hotel in Durango
#5 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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