On a family retreat I paid top dollar for 2-rooms. The location is supurb but the hospitality of the ill trained staff is non existent.
The historic elevator can hold 2-people. I chose the stairs due to my clausterphobia. My 12-yr old son w/ blisters on his feet took the elevator. The elevator stopped between floors and he was trapped for nearly 1-hour. The staff was not trained on how to assist. I was ignored while the front desk clerk made the many phone calls to seek direction. I was ignored when pleading for assistance and to call the Fire Dept . I had to wait for the hotel's off duty maitenance worker to arrive to get him out. I received no apology and there was no concern for my son's well being upon his release. Also, there was no manager on duty and no manager available by phone.
Upon calling the General Manager, Sally, he following business day, she rudly acused my son of foul play and blamed him for the elevator's malfunction which is a complete fabrication with no basis for the statement.
I do not reccommend the General Palmer Hotel; however, I will return to the Historic Strater Hotel, 1-block away, with a lovely staff, quaint facility and terrific location.
- Official Description (provided by the hotel):
- Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more less
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- Also Known As:
- General Palmer Durango
- Hotel General Palmer