I'd like to find the soulless MBA schmuck, who has somehow convinced the hospitality industry that no-exception cancellation policies during high season are somehow acceptable, and have him/her horsewhipped on national television. That otherwise reputable establishments would nod along with this [--] is at least half as venal.
Our story was probably common: car trouble and emergency repairs in another state prevented our making our booking. As if the stress of all that wasn't enough, the bend over and smile attitude of the hotel was simply stunning. I will be going out of my way to tell as many people as possible -- friends and the hundreds of travelling university students we meet every year -- of our experience. The fairly rare but justified last-minute emergency cancellation is simply the cost of doing business. And now the hotel is going to lose probably 10 times what they won by stiffing us for a no-show -- all in peak travel season, where I bet they easily rented the room anyway and doubled-up on the short-term revenue.
- Official Description (provided by the hotel):
- The Leland House Bed & Breakfast provides cozy accommodations in the heart of downtown Durango. Offering 3 room suites or 1 room studios, the Leland House is great for families or the busy business traveler. Provided each morning is a full gourmet breakfast, tea and cookies are served each afternoon. ... more less
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