We brought our 14 yellow lab with us to stay in Durango. We all enjoyed Casita #11 a small detached place off the Leland House. The outside wall backs up to the Cypress Cafe so if you like jazz, you're in luck, the music will lull you to sleep but if you don't, bring earplugs. The reservationist knew we had our dog (they only have a set number of dog-friendly rooms) and charged us but every time we went to the front desk they acted surprised. They repeatedly reminded us that the maid was surprised to see our dog and was terrified of them. I wanted to say to them, you didn't forget to charge us why did you forget to let the maid know?
The front desk staff seemed a little persnickety to me, stingily giving us wine glasses and plates for a picnic. Then I read a sign in the dining area that says guests are not allowed to enjoy their own wine in the rooms. Seems at odds with the relaxed character of Durango.
The breakfasts are a highlight and the morning servers. A healthy nutritious hot meal is prepared every morning if you want it. And we did, we came to ride our bikes and those breakfasts got us over the hills around Durango.
Back to our room, the bedroom was fine, the sitting room set up odd and the furniture uncomfortable and there was no dresser to unpack our clothes! We were there 3 nights and just had to spread our clothes out on the extra bed. The chair for the miniature vintage desk was a tiny rickety thing with wicker seat that lacerates your hamstrings if you sit in it more than 5 minutes. I'm hoping the hotel will read this review and make furniture upgrades to that room as that seems sub-standard for the price.
Parking is convenient, especially for room 11 - off the alley. We walked through the Leland House to go to breakfast in the mornings and those rooms look small and stuffy. Which reminds me, there is a note on the thermostat in #11 that says not to touch it or let it go under 71 degrees without notifying the front desk. Ok, if I want to sleep in an ice box at night, why can't I? It was in the 90's when we were there. When I stay in a hotel, I do like to be treated as a guest, not as a possible threat around every corner.
Room 11 is larger than the ones we saw in the Leland House.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We read and welcome all feedback regarding our property and take every comment seriously. Thank you for your comments regarding your room – we already plan on making some changes. I’m sorry our front desk staff seemed persnickety to you. Our mission is to welcome all guests in as friends and locals and assist in making their stay as comfortable as possible.
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Because of our liquor license we cannot allow any outside alcohol on the property (Leland House and Rochester Hotel). However since we do have a small bar we are able to offer a variety of wines and liquors that can be purchased and consumed in the guest rooms and in our courtyard. I am pleased to hear you enjoyed our lovely breakfast and the cruiser bikes. We encourage our guests to communicate with us during their stay so we can immediately attend to any issue that might arise in order to make the experience a pleasant one. If you would like to discuss your stay with us further I would be happy to talk with you directly.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.