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“Staff saved the day” 2 of 5 stars
Review of Knights Inn Durango

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Knights Inn Durango
1.5 of 5 Hotel   |   3515 Main Avenue, Durango, CO 81301 (Formerly Alpine Inn)   |  
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Ranked #25 of 30 Hotels in Durango
Denia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Staff saved the day”
2 of 5 stars Reviewed August 20, 2013

Poor breakfast selection, no maintenance in room (phone cable cut, curtains hanging badly, and the like). Noisy on the 550. Luckily, the staff were very nice especially Leroy and that made up for the rest. After all, the room was only for sleeping as we spent the whole day out hiking, etc.

Room Tip: As far away from the 550 as possible.
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, General Manager at Knights Inn Durango, responded to this review, September 27, 2013
Thank you for your online review and stay with us. We honestly appreciate your feedback as it gives us good direction to better serve you and other guests. We are happy to hear that Leroy did so well in serving you. He takes great pride in his work and we are proud to have him employed with us. Thank you again and we hope to see you soon.
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144 reviews from our community

Traveler rating
    22
    36
    36
    28
    22
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 17, 2013 via mobile

The rooms were what you would expect for a cheap hotel. But the staff makes up for that for sure. They were very friendly as long as you don't use the towels to clean your bike. I stayed at the 35th and main location it looked a lot better than the one closer to down town. I stayed two nights and would return there again my next time through town. Definitely a good place to lay your head after a long ride.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, General Manager at Knights Inn Durango, responded to this review, September 27, 2013
Thank you for your stay with us at the Knights Inn. We appreciate you going online to give us a review, we find them helpful. We always enjoy our motorcycle enthusiast and hope to have many more. We do all we can to make your stay pleasant and hope to be able to serve you again soon. Thanks again and ride on
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Fort Worth, TX
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed August 17, 2013

Considering its location in an up-priced market, the Knight Inn was a good buy for under $80 in the summer vacation season. The staff was friendly and helpful at checking. The parking was near our door. This older property is spotlessly clean, neat and in good repair. Unlike many upscale hotels, sheets stayed on the bed all night long! The continental breakfast of self-made waffles, cold cereal, juice, and muffins was sufficient. HOWEVER, if being connected to your email and the internet is important to you, this is not your cup of tea. In fact, if you and your traveling companion have many devices that simply need recharging, you will be hard put to find spare sockets to plug into. We would stay here again,

Room Tip: A small, classic "L-shaped" motel, there really aren't "better" rooms though...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, General Manager at Knights Inn Durango, responded to this review, September 27, 2013
Thank you for your post and online review. We truly find these reviews helpful as they give us a direction as to where to better aim our focus to serve, you, our valued guest. We are happy to hear you appreciated the cleanliness of our property, we take pride in its appearance and do all we can to keep it in the condition our guest have come to expect. As for your comment on the internet access, we will take this into advisement and have the wireless access points looked at for better reception. We will also look into ways to create more charging ports for electronic devices. Once again thank you.
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Mesa, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 9, 2013

Very small room, no chair in the room. The shower stall is very small (watch out if you turn on very hot water...there is no place to go). Breakfast started at 7 am and they dont open early. If you want to catch the free ride to down town for the train ride your going to have to get your coffee somewhere else. Not worth it!

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, General Manager at Knights Inn Durango, responded to this review, September 27, 2013
We are sorry to hear that you felt our hotel was not worth your stay. We realize that we are a small, inexpensive hotel and there are some things that are just not practical for us. We are a small hotel but we try to accommodate as best we possibly can. Unfortunately as we are small staffed so opening earlier than 7 is not feasible for us. We hope that we can serve you again in the future and thank you for your stay with us.
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Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 5, 2013

We wanted to spend our money enjoying seeing the sights instead of on a hotel room. The manager, LeRoy, was very helpful & makes GREAT coffee. We were provided with a low priced room which matched our needs of being clean, a three nights stay, with a good, simple breakfast in the morning to start our day. We would definitely stay here again.

Room Tip: If you are looking for a basic room, this is the place to stay.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, General Manager at Knights Inn Durango, responded to this review, September 27, 2013
Thank you, both for your stay with us and your willingness to post an online review. We are glad to help our guest and are always happy to see when you enjoyed your stay. Like you stated we are an inexpensive motel but we try out very best to make it the best it can be. Thank you again and best wishes.
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Rockwall, Texas
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed August 4, 2013

Where do I begin? We made a reservation for four people weeks in advance, but when we arrived they didn't have a room to accommodate four, so they put us in two rooms for the first night and then moved us into a room with two beds for the remaining nights. The A/C was so weak that the room never really cooled off. Even though I asked every day, they never gave us four towels. Each time they cleaned the room they only left three towels. I even left notes asking for four towels, but they only provided three. The door of the room opens up a few feet from the busy main road, and all night the noise of traffic was very loud.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, General Manager at Knights Inn Durango, responded to this review, September 27, 2013
We apologize for your less than satisfactory stay with us at the Knights Inn. We are sorry that the room accommodation was not what you expected. We are a small hotel so a room to accommodate 4 people for a longer period of time is hard to do. Although our policy is to only place three towels in a room it is unacceptable to not meat the request of the guest and we apologize for that. Unfortunately in Durango most hotels are directly off of the main road through town as that is where most attractions are. We understand that traffic is noisy and apologize. Thank you for your review and We hope to be able to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 24, 2013

Pros: We were meet with a great staff, rooms were will maintained and CLEAN. Breakfast was very good, too. We watched the staff cleaning multiple rooms inside and outside. They even folded our night clothes we left on the floor. Extra pillows were delivered within 5 minutes. We will stay here again.

Negatives: rooms are a bit dated, no pool, no dryer or coffee pot in room. But, for the price, I'll go to the lobby to get my coffee and go wadding in the river!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, General Manager at Knights Inn Durango, responded to this review, September 27, 2013
Thank you for your helpful online review and for your patronage at our hotel. We apologize for some of the amenities that we cannot offer as we are a small motel but we do our very best. We hope to see you again soon as to serve you again. Thank you and God bless.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Knights Inn Durango

Address: 3515 Main Avenue, Durango, CO 81301 (Formerly Alpine Inn)
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #25 of 30 Hotels in Durango
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Knights Inn Durango 1.5*
Number of rooms: 25
Official Description (provided by the hotel):
Located on the quiet North end of Durango, the Knights Inn offers clean, comfortable hotels rooms at a great price. We are on the complimentary Durango Trolley route with a stop right across the street. We are within walking distance of several restaurants, a grocery store and right next to the Ski Barn for those who enjoy the winter sports and need to rent equipment. Mild to Wild rafting is one block north for the summer adventures. Our helpful front desk staff and management are there to provide you with any information or recommendations you need to make your trip enjoyable. ... more   less 
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Also Known As:
Knights Inn Durango Hotel Durango
Alpine Hotel Durango

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