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“A dump” 1 of 5 stars
Review of Knights Inn Durango

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Knights Inn Durango
1.5 of 5 Hotel   |   3515 Main Avenue, Durango, CO 81301 (Formerly Alpine Inn)   |  
Hotel amenities
Ranked #23 of 30 Hotels in Durango
Rockwall, Texas
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“A dump”
1 of 5 stars Reviewed August 4, 2013

Where do I begin? We made a reservation for four people weeks in advance, but when we arrived they didn't have a room to accommodate four, so they put us in two rooms for the first night and then moved us into a room with two beds for the remaining nights. The A/C was so weak that the room never really cooled off. Even though I asked every day, they never gave us four towels. Each time they cleaned the room they only left three towels. I even left notes asking for four towels, but they only provided three. The door of the room opens up a few feet from the busy main road, and all night the noise of traffic was very loud.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, General Manager at Knights Inn Durango, responded to this review, September 27, 2013
We apologize for your less than satisfactory stay with us at the Knights Inn. We are sorry that the room accommodation was not what you expected. We are a small hotel so a room to accommodate 4 people for a longer period of time is hard to do. Although our policy is to only place three towels in a room it is unacceptable to not meat the request of the guest and we apologize for that. Unfortunately in Durango most hotels are directly off of the main road through town as that is where most attractions are. We understand that traffic is noisy and apologize. Thank you for your review and We hope to be able to serve you in the future.
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128 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Oklahoma
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 24, 2013

Pros: We were meet with a great staff, rooms were will maintained and CLEAN. Breakfast was very good, too. We watched the staff cleaning multiple rooms inside and outside. They even folded our night clothes we left on the floor. Extra pillows were delivered within 5 minutes. We will stay here again.

Negatives: rooms are a bit dated, no pool, no dryer or coffee pot in room. But, for the price, I'll go to the lobby to get my coffee and go wadding in the river!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, General Manager at Knights Inn Durango, responded to this review, September 27, 2013
Thank you for your helpful online review and for your patronage at our hotel. We apologize for some of the amenities that we cannot offer as we are a small motel but we do our very best. We hope to see you again soon as to serve you again. Thank you and God bless.
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Denver, Colorado
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 5, 2013

The hotel itself is fine, rooms are clean, staff is friendly but the beds are AWFUL! It was like sleeping on a piece of plywood, I was incredibly sore the next day. I had a room with two queens and the one was just as bad as the other. It would be a great hotel if they updated the mattresses. I would definitely never stay here again.

  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GMTripleHHospitality, Manager at Knights Inn Durango, responded to this review, July 8, 2013
We're very sorry to hear about your experience with our hotel. I wish you would have mention something we would have done our best to fine you another room that the bed would have been more comfortable for you. It is so hard tofind a bed that everybody comfortable in. If your ever in the area again and would Please consider giving us a second chance, we will make sure that you get a comfortable bed or find you a room at one of our sister properties that would work better for you.
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Houston
Top Contributor
144 reviews 144 reviews
61 hotel reviews
Reviews in 65 cities Reviews in 65 cities
165 helpful votes 165 helpful votes
2 of 5 stars Reviewed June 4, 2013

This property is located near the North end of Durango. We had been at the nearby Hampton, but the;y were fully booked for the last night of our stay, so we booked here, which was about half the price but we got what we paid for. The room was properly cleaned, but still had a musty smell. The window A/C unit helped clear the musty odor, but a next door neighbor was up late and carrying on a lengthy telephone conversation that the thin walls allowed me to hear more than I wanted. I believe there are better alternatives nearby, but we made it through the night.

Room Tip: find another motel!
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  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, Manager at Knights Inn Durango, responded to this review, July 8, 2013
i am so sorry to hear about your experience at the knights Inn North. I wish you would have contacted thee onsite manager and we would have been able to make contact with your neighbor and ask them to quiet down,. Your sleep and comfort is and always will be our concern. Since your last stay we have made changes with a new manager and housekeeping staff. If your ever in the area and would consider giving us another chance, PLEASE call us directly and we will make sure your taken care of.
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 8, 2013

My husband picked this place because of the low price. And low price in service and appearance is what they give you. Managers were nice but who isn't when they're taking your money? I spent eight years as GM of two separate french (non fancy) hotel chains, so I know what I'm talking about in regards to the hospitality industry. The "continental breakfast" was a choice between an apple and a muffin. How nutritious. There's a serious ant problem. The room smells and is completely uncomfortable. The paint looks like it's been chipping for thirteen years. There is an extremely tacky inconsistency with the room decoration. My bed cover had holes in it. I could go on, which is sad. The owner should be ashamed. Even a low price hotel should not look like a barn. Sorry guys, but either invest some money in cleaning up.. Or shut down. Saw the other knights inn going down Main Ave. Looks about the same, I'm not impressed. Definitely not staying here again!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, Manager at Knights Inn Durango, responded to this review, July 8, 2013
Sorry to hear about your stay. We have since made some management and housekeepers changes and would love to be given an opportunity to make things right....Please give us a call if your ever back in the area and PLEASE give us a second chance. We do offer more then Apples and muffins. We offer, Homemade waffles, muffins, oatmeal, OJ, Coffee, tea, Hot Chocolate, Milk.and fresh apples and Oranges.
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California
Top Contributor
82 reviews 82 reviews
19 hotel reviews
Reviews in 41 cities Reviews in 41 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 5, 2013

Nice modest motel, nothing fancy, but serviceable. Owners were friendly, A/C worked ok. Seems like there was a minor problem with the room which was corrected very promptly, but I can't remember what, towels or something perhaps. They said something about closing down in the winter, that the ski crowd only wanted fancy upmarket lodging. Well that may be, but it's their loss.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTripleHHospitality, General Manager at Knights Inn Durango, responded to this review, July 8, 2013
I noticed that you stayed with us back in July 2012. SInce that time we have new management. Glad to hear you had no complaints. But we always want our guest to be happy and we always want the chance to make any corrections of ANY problems. I hope you will come back and visit with us again. DURANGO is calling you back!!
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Kansas City, Missouri
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 26, 2013

My boyfriend and I, check into this hotel last night and the manager Don he was outside at the door smoking (that just looks nasty for Managers and appearance horrible). When he check us in you could smell alcohol on him and his wife was slurred The little boy malaki or whatever kept interrupting our check-in and people kept coming in and out of the managers apartment (Scary looking People). Finally I walked outside I couldn't stand the smell from him or her. and the brat and people coming and going; enough already just check us in. Don said he was putting in his best room, oh boy, if that was the best I hate to see the worst. Urine and poop stains in & on toilet, sticky floors and smelled of weed YUK. I sprayed my cologne. We went up to ask if we could change room they laugh and said "That ain't happen" and told us that was all they had for the next few days we are" BOOOOKED". The breakfast juice was bad and muffins sucked,

In review,.. Worst mistake we ever made for staying at a hotel. It was a cross between Beverly Hillbillies & Swamp People. STAY AWAY FROM THIS KNIGHTS INN AT 3515 MAIN AVE BY THE SERIOUS TEXAS BBQ

********Stay at the other Knights Inn at 2491 Main St ( across from the High School) Clean Rooms, service with a smile and people that cared Hanna, Robert and Phoebe great job,A PLUS service with love from all*********.

stay away from 3515 main ave

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
durangoted, Owner at Knights Inn Durango, responded to this review, April 29, 2013
First I want to apologize for your challenge you had a my motel. This is not the way we do business! We do not condone these actions at all. These folk were teminated as of 04/29/2013 pm. New management is being implimented right now. I think, no I know you will see a major diffrence if you give us another chance.
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Additional Information about Knights Inn Durango

Address: 3515 Main Avenue, Durango, CO 81301 (Formerly Alpine Inn)
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #23 of 30 Hotels in Durango
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Knights Inn Durango 1.5*
Number of rooms: 25
Official Description (provided by the hotel):
Located on the quiet North end of Durango, the Knights Inn offers clean, comfortable hotels rooms at a great price. We are on the complimentary Durango Trolley route with a stop right across the street. We are within walking distance of several restaurants, a grocery store and right next to the Ski Barn for those who enjoy the winter sports and need to rent equipment. Mild to Wild rafting is one block north for the summer adventures. Our helpful front desk staff and management are there to provide you with any information or recommendations you need to make your trip enjoyable. ... more   less 
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Also Known As:
Knights Inn Durango Hotel Durango
Alpine Hotel Durango

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