First of all... no air conditioning. When we arrived to our 3 bedroom unit, it was stale and hot. We went to turn on the A/C to find that there was none. (Strike one). We found that the unit was very run down (don't go by the pictures on the website). The screen doors were either broken or missing and the trash was not emptied. When we went to open the windows, one crank was broken and the other one has a broken window. We went to the main desk to complain only to receive an additional 5% off our bill (could they spare it?). We were then ready for dinner. (Strike Two) The food was fair at most. They even forgot to cook one of our orders. So that came late. We complained and they took it off the bill. One of the bar people asked us how we were enjoying our stay and we gave him both barrels. He said he would take care of it. He managed to convince management to give us another unit. Again, missing or broken screen doors and here's a new one, electric outlets that would not keep whatever you've got to plug in... plugged in! The plugs were falling out of the sockets... every one of them! (Strike Three) Needless to say, I will NEVER stay there again and I urge you to look elsewhere to spare you from the disappointment and aggravation.
- Official Description (provided by the hotel):
- All spacious accommodations at the Cascade Village are equipped with modern amenities. These include free Internet connections, wood-burning fireplaces, cable televisions, clock radios, refrigerators, microwave ovens and balconies. Bathrooms come with jetted tubs, among others.The Cascade Village offers various recreational facilities. These include an indoor swimming pool, a Jacuzzi, a tennis court and a fitness center. This resort also provides free on-site vehicle parking and facilities for various occasions. ... more less
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- Also Known As:
- Cascade Village Hotel Durango
- Cascade Village Durango