As a last minute lodging change while already in Durango I used my "Places" app on my smartphone and up popped this location. I did recally seeing it a few days prior when looking into lodging options so I knew I would likely be okay with it. I called the number for them and the phone was answered by Garrett who was very nice, and quickly answered my questions about lodging options and we booked a room. We arrived 20 minutes later and met with Garrett who was nice, but made one mistake according to my husband who was in the hotel business years ago, he announced my room out loud when others were around. Just a safety issue, in the event I was traveling alone and that was obvious to the ill intended, they now know knew I was alone and what room I was in.
We rented room 504, if you go to their website the photos and description are accurate as to what the room looks like. Its basically a studio with a king bed, kitchenette, and sitting area. The fifth floor is the top floor and we had a panoramic view of the mountainside and the Glacier Club private golf course. Absolutely stunning view!
The room was rustic and a tad outdate especially the bathroom. If you are like me the bathtub is important, however, the tubs here are just regular 'ole tubs. The kitchenette was nice, fully equipped with dishes, stove, oven, utensils, sink, coffee maker and a dishwasher.
The lodge was very quiet, but we were also staying the week before Thanksgiving so it is low winter season. The room rate was $85.00 during out stay, and we stayed two nights. They have one restaurant on site called Cuckoos which we did not visit because they closed by 8:00 PM, and they do not deliver to the room. They also have a pool and spa which we did not get to visit. Entry to the lodge is secured too which was an nice feature so only people with access keys can get into the lodge.
Now for the things that rubbed me the wrong way. I couldnt figure out how I paid $274.00 for two nights when the rate was $85.00 a night. Upon check in I got a "Welcome to Tamarron!" printed page with very vague info about my stay and it only showed what I paid, not an itemized receipt. So when I called Garrett and asked about the cost he had to research it himself and after coming up with a few answers I realized he was able to adequately tell me either so I waited until check out time and spoke with a new receptionist.
The night before checkout I tried to print my boarding pass from a computer thats near the reception area and realized there was not a printer so I asked the clerk if there was a printer and he said no, but he'd be glad to take my information and print it for me. I declined that offer because I was not comfortable giving some college kid my personal information and access to my itinerary. If you knew my line of work, you'd understand where my security concerns come from.
Upon checkout I was met by a new female clerk, I asked her again if there was a printer and she said no, and did not even offer to print it up. She was pretty disengaged but not necessarily impolite during my contact with her. I then asked for an itemized receipt and here is exactly how we came to $274.00 for two nights in room 504:
2 Low season nights $170.00 (85.00 per night), $35.00 cleaning fee taxed at .068 for $37.38, Tamarron Resort Fee for two days $40.00 ( I dont know if that increases with more days or not), Tamarron Pool & Spa Fee for two days $10.00 ( I dont know if that increases with more days either), and a $5.10 processing fee, $11.56 in sales tax and $55.10 in non-taxed items TOTAL $274.04. So all in all there was about $100.00 more tacked onto the lodging cost so BEWARE! No one mentioned this, and to top it off, Resort Fee? You dont even have a printer to print boarding passes for your traveling customers, and cleaning fee, you say in your in hotel book that you do not clean to save money and if we wanted anything done we had to ask for it, they only clean on check out.
So thoses things made them feel deceptive and non-transparent. Had I known I was paying for the Pool & Spa I would have made more of an effort to enjoy it.
Overall, I may return if I was had no other options because I did enjoy the condo living feel, the beautiful scenery and overall feel, but I will be more aware of what I need to bring and what I will be paying in the future.
- Also Known As:
- The Lodge At Tamarron Hotel Durango
- The Lodge At Tamarron Hotel
- Official Description (provided by the hotel):
- Welcome to Tamarron Vacation Rentals, located in beautiful Durango, Colorado. Tamarron lodging is the best of both worlds ~ just 20 minutes north of downtown Durango and 10 minutes south of the ski resort. Come relax in the mountains while being clsoe to everything Durango has to offer. Our main lodge has an indoor & outdoor heated pool open year-round, two hot tubs, sauna, fitness room, restaurant and bar. Durango lodging accommodations include everything from studio units with kitchenettes to studio lofts that sleep 6. ... more less
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