we stayed in the hotel on a Saturday night in January. The room that they gave us looked fine and very presentable. The issues I had with the hotel I will relate here but the hotel did nothing to sort any of these out and did not really do much by way of apology.
Room 101 was above the bar and there was a disco in the bar until 01.30. We could not even stay in the room whilst the disco was on let alone sleep!
A stag party and a hen party were staying in the hotel that night and many of the people involved spent the whole night running around the hotel banging doors. Sleep was impossible until 07.30 when they finally stopped the noise.
The shower in the bathroom did not work and there was no plug in the bath so we could not wash easily in the morning.
I asked for vegan food for breakfast and was told that that would not bew a problem. It was a problem. There was virtually nothing I could eat. When we asked for some toast the waiter had to go to the small supermarket next door to get some bread!
The receptionist was brilliant and did what she could to help and it soon became obvious that the management of the hotel were not that concerned about the issues I raised. She reduced our bill by 10% and said she could not go any lower.
I wrote to the hotel management and got a cursory letter in return that nearly apologised but offered us nothing for a night of no sleep, no food and no washing facilities!
- Official Description (provided by the hotel):
- Walsh's Hotel is a traditional country style hotel, conveniently located halfway between Belfast and Derry, just off the main A6 Glenshane Pass and is central to all major tourist destinations in Northern Ireland. It offers home from home comfort in each of its beautifully appointed rooms, free parking, free wifi access, and encompasses Jack's Bar, Jack's Grill Bar, The Silverhill Restaurant & Wine Bar, & Gravity Nightclub. ... more less
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