Due to stormy weather we needed to cancel the reservation. When I called a day in advance, the front desk person said I can cancel by 4pm on the day or arrival. But when I called the next day morning (arrival day), the different person who answered the phone was the worst front desk person I have ever encountered. She would not listen and would want to simply charge us whethere we showed up or not!

When asked for the manager she mentioned that she is the one and we have deal with her only! After banging the phone down, I called up Best Western customer service folks. They could cancel it for me but not without $20 cancellation charge. This is the last time I will be staying at a Best Western. They need to stream line their policies.

After reading the other reviews, I had high expectations for this place. I will tell you what I liked. I would agree that the location is convenient, beautiful and serene. The grounds were neatly kept, our room was clean and the breakfast was sufficient. The mattresses were comfortable. The Arapahoe Cafe is a delicious dining experience.

Now for the parts I didn't like. The floor is uneven and sunken in some places. There was a depression in the floor right in front of the sink. I was afraid I would fall through while brushing my teeth. I was on the second floor and the floorboards squeaked wherever I walked (I am not a large person). I'm sure this noise disturbed the people below me. The windows aren't sealed well. The chill creeps in and you can hear outside noises as if the windows were open. There are three or four buildings and there is only one hottub. If you aren't in the building with the hottub, you must either bring your clothes with you and change in that building when you're finished or freeze all the way back to your room. The water pressure in the shower kept increasing and decreasing during use. The mother of all reasons why I will never stay there again is that the walls are paper thin. You can hear everything, and I mean everything, through the walls. You can hear people's conversations word for word, their cell phones ringing, and their "amorous" wee hour activities. I had to bang on the wall in order to get some sleep. I've never been in a motel with such thin walls. To be fair, I was in Building One, which appears to be the oldest buildling. Perhaps these things aren't an issue in the newer buildings?

Great location near Lake Dillon. Nice views depending on which room you get. The Dillon Amphitheater is across the street. The room was pretty clean and the daily housekeeping service kept it that way. Free continental breakfast is okay but nothing special. The breakfast room is too small. Overall a pretty good value for the money, especially the 2-BR suite which is quite spacious.

Rooms are spacious with lake and mountain views. Clerks are helpful and offer good advice. Good continental breakfast included. Indoor hot tub and sauna are very relaxing. Lake Dillon is across the street - easy to walk around this small business area.

Right next door, the Arapahoe Cafe has great food - ate their 2x - Wednesday night is Burger night in the basement pub - locals jam the pub for these great burgers.

For pizza/pasta/sandwiches, walk up to Jersey Boys Pizza for a change of pace - building outside looks a little shady - pizza is thin-crust and tastes awesome. We ate here twice - kids loved it.