We went on the 2 hour tour with 6 family members. Check in is in Dillon (easy to reach), but the actual tour is 45 minutes away with good road conditions. We arrived 80 minutes early and barely made the tour time. Rachael in the check in office was very rude to us, but we shook it off easily. When we began the tour, our guide had a trainee with him so he spent excessive time explaining the safety process with him instead of focusing on our trip and experience. He took us to a peak and told us all to cut the enigines off and that this was the best place for a picture. We weren't looking to take a picture but thought why not? After the tour was over he went back to office and told the manager that we wanted to stop the machines inappropriately in areas to take pictures. When we got to the open field area and started to ride around the circle one of the machine had a mechanical issue so we stopped it. He took us back to the starting point and told us that the machine was going to be looked at by the mechanic. The mechanic said that it hit a tree and was going to cost us over $1350 to fix. He said that he was cutting half the labor costs out and that he cut us a break and didn't charge us downtime for 2 weeks for the machine ($500/day). We told them that it couldn't have hit a tree because we were in the field with no trees and he said that he has been doing this for years and changed the story to a big rock. If each machine is truely making $500 profit each day then they could afford to work with us on the repair. They charged our credit card over $2000 and it has really darkened our family Christmas vacation. If you rent from them, be aware that they will try and claim that you broke their equipment that they don't maintain and they will expect you to pay the entire bill. We even offered to split it with them and they said that we signed a waiver to pay all damages to their equipment.
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