I stayed at the Ritz-Carlton Denver on business for one night. Even in that short time-frame, the hotel staff and facilities managed to exceed my expectations. As soon as my cab arrived in the driveway, there were people helping me out of the car and bringing my bags into the lobby.
The front desk reps were very friendly upon check-in, as well as the second and third time I visited (for directions and to replace a room key).
The room was impeccably clean. I loved the option of having a shower and a separate bathtub. It was so inviting that even after a long night (working), I couldn't resist drawing up a bubble bath. The sink and counters as well as the floor were polished marble and the Bulgari toiletries were really nice. The closeted toilet was a classy touch, so I didn't have to be eye level with the commode while I was in the tub.
The bed was awesome - lots of pillows, crisp sheets, comfortable mattress... There weren't many channels to pick from on the tv as I unwound, but it wasn't a big deal.
The service at Elways was EXCEPTIONAL - but the food was only "okay." When I first arrived, I was starving and only had 5 minutes to grab lunch before a meeting. I was greeted by Corey Stewart who asked the chef to consult with me for some quick options. The chef actually came out to speak with me one-on-one and proceeded to whip me up a turkey sandwich in three minutes, which was actually really tasty. Other than that, though, the room service meal I ordered later for dinner and the next day for lunch was only, eh...so so.
Throughout my stay at the hotel, I was perpetually greeted by super-friendly staff (including room service). I went home happy and have only nice things to say about my stay.