This was our first experience with Ritz Carlton, and it surpassed every expectation my wife and I had while staying there on our honeymoon. The entire staff went out of there way to offer superior customer service. We were always greeted with a smile and a "How may I help you?" attitude. This is truly world-class customer service at its finest. Do yourself a favor and stay in a Club Lounge access room. Douglas, one of the managers in the Club Ritz, became like a friend to us by the time we left. It was without a doubt the best hotel experience we have ever had.