It was not the excellent room and facility alone at the Ritz – Carlton, Denver, which made our stay remarkable. Management and staff were on the top of their game –they sparkled.
We were there on the Van Gogh package, which combined room, breakfast and VIP tickets to the Vincent Van Gogh exhibition at the Denver Art Museum (DAM). This proved to be a good deal, but those VIP ticket were fun too; nothing like waltzing in past the long line at DAM of those waiting to get in to the exhibit and go right to the front -makes a guy feel like a member of the royal family.
We were in a suite with great layout, bed, nice flat screen tvs and comfy furniture, what you would hope for and expect in a top hotel ; also nice was the art of Teruko Wilde (a favorite of mine) on the wall. The cherry on top was the Nespresso coffee machine, with plenty of coffee cartridges, that the staff kept quietly replenishing. I really like the easy flow of expressos with crema (and have been eying the machine of my own for years).
All this and the most extensive gym imaginable and lap pool right there on site are great too.
But it is the front desk and concierge staff that got my number. They were friendly and available us virtually all the live-long day, supplying tickets, reservations, courtesy cars, maps and directions … and on and on. It wasn’t just the concierge named CODY, who seems to know all about art, wine, food and Denver at large, it was the deep concierge staff that as always right there; and people the hotel service people taking care of the rooms and the staff at Elways, the house restaurant, who were right on at breakfast and at cocktail time.
Somebody has put together a first rate staff and knows how to run a great place. I suspect it’s the top notch management at work at the Ritz-Carlton, Denver. Cody says he is being kicked upstairs into sales but will still be involved in consierging. I understand that they have either cloned him or figured out how to bottle his talent.
Our stay there was just the best.