The hotel is nothing to brag about...I have stayed at much nicer. When we walked in to our room it smelled like sewer...then all night we heard the elevator going up and down, sirens outside (which I understand is indicative of being right downton). On the positive side we were able to get a great price for the room and being on the mall is very nice. The Westin does boast the Heavenly Bed which is very comfortable. Also, if you like to skate the rink is right outside the door. We most likely will not stay here again. The Hyatt at the Convention Center is right down the road.