At the front desk the staff made a note that we booked on Orbitz.
This was supposed to be a nice date with my husband and when we arrived at the room it look very "used." The tv was old and small and also obviously broken. When we called about the broken tv they didn't send someone up for over an hour. The phone by the bed was also broken. There was a large stain by the bed and the bedspread didn't look the cleanest. Also, the front desk clerk forgot to give us the bar key. We would have put up with this even though we were surprised at their lack of concern for our experience.
We thought we could have a romantic dinner at Randolph's. The waiter immediately got menus and was going to seat us when the GM came up and said it would be 5 minutes, but we could sit in the bar. We were dressed casually, but not inappropriately. We had a beer and waited over 30 minutes. The GM obviously aware of us but rushing around. It was obvious that they refused to seat us! Also in the bar was a drunk buch of groomsmen who had awful language and conversation. I have never been insulted or snubbed like that in my life. We left and decided to check out of the hotel as well. The front desk clerk appeared to not even care if we checked out. There was no attempt to make our stay positive in the least. We will never go there again and you shoudn't either!
We checked in to the Embassy Suites and had excellent service and friendly staff who cared about our stay.
- Official Description (provided by the hotel):
- Summer Rooftop Pool, Pool Bar, Daily BBQ, 360 ' Mountain and City Views. Book now!Welcome to the Fabulous Warwick Denver Hotel, Your Summer Getaway Destination.Warwick Denver Hotel is situated above Downtown Denver at the crossroads of Denver's Uptown and Capitol Hill neighborhoods. Warwick Denver boasts the most spacious lodging accommodations in Downtown Denver, the majority of which have private balconies offering impressive views of the Downtown Denver skyline or the Colorado Front Range. The staff of Warwick Denver Hotel helps create your memorable experience. ... more less
- Reservation Options:
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- Also Known As:
- Warwick Hotel Denver
- The Warwick Hotel Denver
- Warwick Denver
- Denver Warwick