I arrived at the Warwick on October 5th. As soon as I entered the hotel, I felt very unwelcome by the staff. This hotel caters ONLY to suits. If you are wearing jeans and on vacation, they turn their nose down to you immediately. Even in the restaurant, Randolph's. When we walked in for breakfast, instead of seating us, the host looked us up and down (we were not in business attire) and asked us, "Can I help you?" When we asked if they were still serving breakfast (which they obviously were since it was 8am and the place was full of people eating) he said, "I suppose we could offer breakfast..." and then hid us in a corner behind the chimney! I found this completely unacceptable. Thankfully our waiter was much nicer.

The front desk in the Warwick is staffed by young girls who are pre-occupied and just plain rude most of the time. Only one, Christina, was helpful. The concierge Alex was very friendly as well.

The room was not as large as advertised and the bed/pillows were extremely uncomfortable. There was a large balcony, which was nice, however there was no furniture, and the sliding door had a terrible draft. I woke up freezing every night. The hotel's walls are quite thin and you can hear everything from the surrounding rooms.

The bathroom in the room was very nice. However, I hardly find this a reason to choose a hotel. The location of this hotel is not as convenient as advertised either. There are about five other very nice hotels much closer to everything than this one. I found that a lot of cab drivers do not even know where this hotel is. Another problem that I had was that the front desk girls repeatedly put calls through to my room after I had asked them several times not to. Finally I had to unplug the phones (three in all). It was very disturbing. I went there to relax and it was completely frustrating. Next time I will stay at Adam's Mark or the Hyatt which is being built.

Stay away from this hotel unless you are a stuffy, snotty business person. That is the only way the staff will treat you fairly.

Great deal for the location and level of hotel. Nicely decorated, clean room with a comfortable bed. Friendly staff. Easy, short walk to downtown atttractions -- or the towne car service if you're lazy. Will definitely return.

Agree with a few other reviewers -- balcony furniture would be nice.

Spacious rooms - mine was larger than a 4 seasons suite. However, the furnishings are ordinary and a bit tired and service is a bit indifferent and spotty. Dont expect a concierge. I noticed a lot of noise outside the hotel and discovered it was the fire department responding to a call in the hotel. Curiously, the alarms never rang - not a comfortable safety situation.
I had breakfast one morning and was totally ignored - i visited the buffet, ate, read the paper, wrote some notes and finally left. Nary a hello from anyone and the place wasn't busy. I suppose the amount paid (zero) was commensurate with the quality of the service. The dinner band is very loud and food is ordinary.
The hotel is generally acceptable and within an easy walk to the downtown area.

If you are thinking of having a wedding reception downtown Denver, be sure to pick a location other than the Warwick hotel! I just don't want any other brides have their whole wedding experience ruined like mine was. If you know of anyone considering the Warwick for their reception, PLEASE let them know if this post. Here is a letter that my husband wrote to the Warwick. This dosent EVEN cover all the problems we had with them:


On Saturday, XXXX, 2005, your hotel provided services for my wedding reception. My wife, our guests, and I, have numerous complaints regarding your service, staff, and basic business operations.

We came upon our first issue, about three months after singing your banquet space contract conditions. Originally, we were assigned a woman named Christine Leaderman, which on her business card stated Wedding/Catering Planner. Upon Christine’s phone call making us aware of her promotion to another position, we were informed that we would now be dealing with a one Susan Sitter, Catering Sales Manager. We felt this was unacceptable, due to the fact that we had become accustom to and formed a bond with Christine, and did not want someone else finishing the obligations that were assigned to a prior planner. Not only did Susan’s title make us concerned, but we soon found out that our concerns were quickly surfacing. A few weeks after the switch, we met with both Christine and Susan, to discuss the dissatisfaction. We were told that Christine could not finish her obligations with us. We feel that this caused conflict between Susan and us, because from that point on, Susan treated us differently.

Within the course of the past seven months, there has been a significant amount of ill communication. My wife and mother-in-law met with Susan a short time after, to discuss the room decor, and procedure for decorations. Susan mentioned chair covers, candles, and other small touches to make the room rich with elegance. When asked to see what the candle holders looked like, Susan described them with her hands, after stating that the candle holders were onsite and property of the Warwick Hotel. My family felt as if it was bothersome to Susan, to fetch an example of the candle holders. My wife and her mother were to the understanding, per Susan, that these extras were included in the minimum we were to pay. Then, 15 days until the reception, Susan calls my wife stating that the chair covers will be extra cost, and that if we would like, we could rent chair covers elsewhere. The problem with that was, we were told that the Warwick Hotel does not allow any outside vendors, what so ever. So the eve of our wedding day, we arrive to the reception to chair covers that cost over $400, did not fit over the bottom of the chairs and bunched up half way down, felt and looked like they were disposable, and a complete embarrassment after guests made comments and poked fun at them.

My wife and I met with Susan, and discussed multiple times, that we would like to sample food before choosing what we want, and that we would like to view a few weddings before we decide on decor. We were never called to sample food after being promised we could, and were called to view one wedding, after telling us that there were three we could view. We mentioned to Susan in the beginning that we would only like hors d’oeuvres served at the reception. She completely agreed and thought it would be a great idea. One month before the wedding, she starts pushing a meal on us. Telling us that we will not meet our minimum unless we have a meal. We had to tell her at least five times, that we do not want a meal. It then became blatantly obvious that Susan was working on her percentage of the total wedding cost. Also, when we would discuss the cost, Susan would develop an attitude and sigh. She made us feel like she was planning her wedding reception, with our money. We feel we have spent a great deal of money and done all of the work. My wife provided Susan with three example pictures of how she wanted the cake table set up. She did not like the table up against the wall, and did not want the cake elevated in the center of the table. She made sure to tell Susan of these requests prior to the reception. When we got to the reception, the cake was the exact opposite of what my wife wanted. Susan set up the table as she wanted it, not how we wanted it. It has also been extremely difficult to contact Susan. At times, we would wait days for a response. This is intolerable as well as poor customer service skills.

After visiting with the bridal party, and guests the day after the reception, I found that we were not the only ones that had problems. I had two people complain that the bartender was rude. We had four families that had trouble getting the special room rate. On top of being busy with our wedding, we had to call on our guests behalf in order to get their room rate. We had numerous complaints about how unorganized the front desk is and how each person working told the guest something different. One front desk clerk told our guest that she did not have time to transfer calls within the hotel, as my guest was looking to find what room her family member was in.

I would appreciate it if you could call me, in an effort to resolve these multiple issues. Please be aware that we still have a balance, and that payment will not be made until I have spoken with someone other than Susan about these problems. I look forward to your reply and resolution to our situation, and will wait until XXXX, 2005 before seeking help from a consumer protection agency.



So, they contacted us and all they will do is knock off the $400 for the chair covers. We spent $5,000 for nothing but hassles, problems, and excuses. PLEASE MAKE EVERYONE YOU KNOW AWARE OF THE WARWICKS ILL PRACTICES!!!