In short I found the physical plant disappointing. However, to a person the bellmen and the desk clerks were outstanding.
Selected this boutique hotel in "LoDo" Denver while attending a large convention at the Colorado Convention Center.
The Oxford is Denver's oldest hotel. It is within easy walking distance of great restaurants, Union Station, and Coors Field. Their website describes the hotel as "plush" which the lobby is but the room we had was not.
After spending an hour of fruitless searching downtown for the "destination on the left" according to Droid Google Navigation we finally stopped for directions. Our "destination" was actually a half block away on the RIGHT (just a word of warning to those using this navigation system this wasn't the only time our "destination" was on the opposite side of the road in Denver!)
Arrived rather late - after 9pm feeling rather frustrated and harried. We were met by two friendly valet/ bellmen that assisted us with our multitude of bags and whisked our car away as there was no street parking due to a baseball game downtown.
The lobby was small but all polished marble and antique furniture. The couple ahead of us at the registration desk had four children. In short order the little boy had used the intricate carvings on the marble registration desk as toe holds and climbed all the way to the top. Demonstrating remarkable restraint, the clerk only commented, "Look at you! How did you get ALL THE WAY UP HERE?"
When it was finally our turn to register the desk clerk offered bottled water by way of apology for the lengthy wait. The room was over $200 per night and given how plush the lobby was and the length of our stay; I expected more for the money. There was a problem with one of the keys not working. We were told management would make us a new key that night but such was not the case. As we had separate destinations for the next day one of us always had to get an employee to let us into the room.
We found the room to be tiny ("art deco room" 250 sq ft) and overlooked an alley. The dresser was scarred and scratched. Our room, except for the large plasma TV was nothing like what is pictured on the Oxford Website. Although clean, the sheets had holes in them. The biggest irritant was that during our stay Denver was experiencing a late "heat wave." When we arrived in our room it was hot and stuffy. We turned the air down and went to dinner. Upon return, the room was still hot and stuffy. I called the desk to complain and instead of management coming to check the situation they sent the poor bellman up to deal with the disgruntled guests. The bellman recognized the room was as stuffy as it was when we arrived. Being as powerless to fix the situation as we were, all he could recommend was a fan and the opening of the window. He brought us a bucket of complimentary ice and bottled water. We were told we were the only ones to complain but I find this hard to believe. I checked the thermostats on the other floors and found them all about the same temp as our room, if they were on at all.
Coffee service is only available near the elevators on each floor until 1100 am each day. I missed the coffee one day and commented to the bellman that I was off in search of my morning brew. He immediately offered to go to the back and bring me a complimentary beverage.
I would recommend this hotel (largely because of the staff) if someone had a need to be in that particular area of LoDo i.e. easy access to Union Station or Coors Field. Otherwise better and less expensive hotels are closer to the Denver Convention Center
- Also Known As:
- Oxford Hotel Denver
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