Checking in was just the beginning of it all - taking about ten plus minutes. Then, I asked if I could schedule the courtesy shuttle - and instead of helping me, the desk assistant pointed in the direction of the bellman. Then, after receiving my key, I arrived at the room, opened the door only to find the room's current occupany away, but his luggage neatly packed and his laptop screensaver showing his lovely family. I returned to the front desk, they fixed the snafu and kindly walked me to my NEW room. They recovered nicely and apologized. I have stayed at this hotel several times on business and never had this level of 'hiccup' happen. We will give them one more chance to get it right.
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- Also Known As:
- Oxford Hotel Denver