A great location and promising pedigree had raised our expectations, but candor compels the admission that our expectations went unmet. If the hotel were a liquid, it would have to called lukewarm.
The hotel had our reservations just as we expected. Checkin was easy. Parking was not quite ideal, as valet is the only realistic option: there is no garage available for self-park. That's life in a downtown, perhaps. But both our rooms had key issues; it was never possible to get both keys to work. One key would work, and the other wouldn't. Strangely, that curse afflicted both rooms. Hardly life and death, but odd.
The bathrooms had no bath. There was a nice shower, but no tub. Pity. The bed was very comfortable, but once again, with a catch: the reading lamp and night table were on one side only. It was not possible for two people to lie in bed and read. Upon checkin, the bed cover was quite wet (all over). Likely it had just been washed, as it was certainly clean, and housekeeping rapidly replaced it with great energy. But the phenomenon was unsettling, as you can imagine. And after the fiasco with all the non-working keys, we began to conclude that the Brown Palace was more brown than palatial.
Retrieving the car from valet the first time was easy. Retrieving the next time (upon checkout) was maddeningly slow, taking at least 20 minutes despite no great crowd. Again, nice staff. Just a puzzling disappointment.
Visited the concierge three times. Twice with excellent results. Once with nobody there, for so long that surrender and abandonment became the only sensible solution. Yet again, it was a story of some very positive experiences, tempered by a disappointment.
What's the bottom line? If you are forced to stay here, don't fret. You won't go badly wrong staying here. Nothing terrible will befall you. You may even have a great experience. Ours could have been one of those random glitches that happens to all human enterprises. But all things equal, our forgettable stay will lead us to take our chances elsewhere next time, not out of anger or even annoyance, just out of the firm conviction that we can do better.
- Official Description (provided by the hotel):
- Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more less
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- Also Known As:
- Brown Palace Denver
- Hotel Brown Palace