The toilet leaked and the toilet tank would refilled in the middle of the nigh. The conceirge gave me incorrect directions and ignored me on another request. I was even charged me for a meal I never ate even though they said I would not be charged. The worst is when I wrote to the managing director to complain and received a form letter that never addressed my issues but thanked me for bringing my problems to his attention and assured me that my next stay will be better. Oh well, I guess some things do float to the top!

We spent a Saturday night at this beautiful hotel. Right in the heart of Denver and the outdoor mall, we had a wonderful time. I enjoyed a message in the spa and it was one of the best I have had. On our way out of town on Sunday, we had Brunch in the restaraunt at the hotel. I have to say that it was truly the best brunch I have ever had. I definatly will be back to the Brown Palace.

The Brown Palace was absolutely fabulous! Everyone was very friendly, helpful and accomodating. Just before we arrived their computer system went down, and they handled it beautifully. Not many places could run that smoothly without the computers. Everyone was so wonderful, they made you feel like you had come home. I also strongly recommend the Spa, my massage was wonderful. I will definately stay at the Brown Palace the next time I am in the Denver area.

I can't wait to go back to the Brown. We did the Light Up The Night Package, which was delightful and a good deal for the level of service we received. The free car service, knowledgeable concierge and consistently helpful and friendly staff made our anniversary stay so memorable. Our room was small but cozy and authentic to a turn of the century style. The only down side was that some things in the room did not work properly (shower drain, clock radio,..) but we were having too much fun hanging out in the atrium and soaking in the history, so we didn't report it. I'm sure if we had, the staff would have remedied the situation promptly.