I can't wait to go back to the Brown. We did the Light Up The Night Package, which was delightful and a good deal for the level of service we received. The free car service, knowledgeable concierge and consistently helpful and friendly staff made our anniversary stay so memorable. Our room was small but cozy and authentic to a turn of the century style. The only down side was that some things in the room did not work properly (shower drain, clock radio,..) but we were having too much fun hanging out in the atrium and soaking in the history, so we didn't report it. I'm sure if we had, the staff would have remedied the situation promptly.

We felt so warmly and sincerely greeted at the door! The entire stay was was like that. From the very personal service at the spa to the outstanding Sunday Brunch at Ellyington's we were surprised and utterly awed at the caring service. We were privileged to meet the chef that Sunday, and he wowed us with a cheese sampling that night sent to our room. We were greeted throughout the hotel, but not in that phony way that all travelers are familiar with, We truly felt that we had come home. Tea served daily in the central court was so welcome after a day out exploring the city. What a lovely refreshment before preparing for a night out. The range of hotel experience was appreciated, the sports cigar bar was a refuge during the golf championships for my husband. It is especially pleasing to see that the Brown has retained it's original splendor while taking care to present every amenity a traveler could dream of, from fabulous food to laundry service, from an exceptional spa experience to twice daily room cleaning, from fabulous skin products in the room to a warm and exceedingly friendly staff. The attention to detail was extraordinary. Thank you for bringing us to the Brown for another fabulous experience.

Check in was a breeze, got upgraded to nice refurbished room on 6th floor. Check in and bell staff were really friendly and helpful.

However there seemed to be a lot of "management" breezing around doing very little and failing to interact with the customers.

Room was comfortable, small, but this is to exepected in a hotel of this age. Nicely refurbished bathroom with good shower.

The hotel is very old fashioned in its style and presentation. However this is not a bad thing; just something you need to be aware of before you book.

Grand Piano plays in the lobby each afternoon and due to the layout of hotel, I suspect this can be heard in all the rooms.

Valet Parking was rather slow at recovering the car each morning, depsite the fact the car park was only about 50 mtrs away.

Room service has good selection, delivered quickly and presented to a very high standard.

Overall, nice place - but dont expect any modern touches. General staff were friendly however management seem to look down on the customers.

It's like staying at the Hotel Dorian Grey; lovely on the outside, crazy on the inside. On the plus side we were able to check in early; on the minus, it was a tiny room at twice what we had been paying across the street at the Comfort Inn (recommended). The TV remote was missing and we finally had to go to the front desk to get one. The lights by the bed were broken and the room clock was set to six hours behind the time. Those were little enough things, but the topper is that I'm now sitting across the street (back in the Comfort Inn) to write this because there was an extra charge for Internet in the room--even though the ad on the website implies it is included.

If one pays a lot for the thrill of staying in a first-class hotel, then one expects first class service and accomdations. Maybe the two hotels (owned by the same company) should just switch managers?

If you do stay at the Brown Palace, do make reservations through the hotel's website. They do have the best price; I wish we had.

Plus: lovely lobby, nice restaurant, bar, quiet room, seems clean (but small). Denver is a great place to visit in the summer.