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“Fantastic Service, Beautiful Decor” 5 of 5 stars
Review of The Brown Palace Hotel and Spa, Autograph Collection

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The Brown Palace Hotel and Spa, Autograph Collection
4.5 of 5 Hotel   |   321 17th St., Denver, CO 80202 (Central Business District)   |  
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Ranked #13 of 147 hotels in Denver
GreenLeadersGold level
Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Fantastic Service, Beautiful Decor”
5 of 5 stars Reviewed April 8, 2013

I have stayed many times at the Brown Palace, both for business (several weeks at a time) and for pleasure. I have never failed to enjoy myself - and my wife loves it too. There is an excellent array of dining options, and spending an hour or two in Churchill's cigar bar is a wonderful way of relaxing at the end of a hectic day.

The rooms are spacious and well-appointed, the service is second to none, and the history behind the hotel is well worth exploring. Christmas time is the best time to visit as the lobby is so beautifully decked out with a massive Colorado fir, mounds of poinsettias and sparkling lights everwhere. Have tea or brunch in the lobby if you can - it's magical.

The only thing that stops me from staying more often at the Brown Palace is that it doesn't participate in a major awards program like Hyatt, Hilton HHonors or Starwood. If it did, I'd never stay anywhere else. But I can see why they don't: every time I go, the place is busy, so obviously they don't need to give away rooms to make up occupancy.

Room Tip: Try to get one in the hallways away from the lobby light well - the sound of the piano travels up th...
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, April 16, 2013
It was such a delight to receive your generous comments regarding your many experiences at The Brown. We're very happy to know that whether you have stayed with us for business or pleasure, that you have always enjoyed your time with us.

We concur that the holiday season is a very magical time to experience The Brown and are pleased to read that you have had the opportunity to take in the festive decor and ambience of the Atrium Lobby.

We understand from your remarks that the lack of an awards program has deterred you from staying more frequently in the past. I am pleased to inform you that The Brown Palace Hotel has recently teamed up with Marriott and joined their collection of independent, luxury hotels known as The Autograph Collection. Therefore, our guests can now earn and redeem Marriott Rewards points when they stay with us. Please let us know if we may be able to provide you with any additional information on the Marriott Rewards program.

We are truly grateful for your loyal patronage and will be anticipating your return in the near future!
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1,003 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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English first
Moscow, Pennsylvania
1 review
5 of 5 stars Reviewed April 6, 2013

Excellent service from the valet, to the front desk, to the bellman to housekeeping. Friendly, helpful and simply outstanding. A beautiful, comfortable venue with superb staff. My go to hotel whenever I'm in Denver.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, April 15, 2013
It is a privilege to be your preferred hotel in Denver and we will strive to remain so by continuing to provide you with the exceptional service and royal treatment you have come to appreciate.

It would be our pleasure to welcome you again soon!
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Reykjavik, Iceland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 2, 2013

For your finest quality stay in Denver, this is the place to be. It is especially beautiful at Christmas, so elegantly decorated. To complete the experience, make reservations for the afternoon tea--a priceless experience. The hotel rooms are a perfect combination of history and modern amenities. Our only complaint was the pillows were rather uncomfortable.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, April 12, 2013
We're very happy to know your experiences with us here at The Brown Palace are a perfect blend of modern luxury and historical touches.

We are sorry to read, however, that you found the pillows to be uncomfortable. We would be happy to review alternative pillow options with you during your next stay to ensure your utmost comfort.

We look forward to seeing you again soon!
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Palm Springs, California
Top Contributor
173 reviews 173 reviews
82 hotel reviews
Reviews in 73 cities Reviews in 73 cities
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed March 31, 2013

For 5 star, ocean-going, quality dining this place goes 100 percent.
From the concierge welcome to the attentive waiters in an historic setting everything is 'right'
The menu is clear and easy to read. I had the four course tasting selection - including a perfect Lyonnaise salad, a totally succulent medallion of bison in a 'plate-licking-good' sauce which must have taken a whole day in reduction and a fabulous choc brownie with cardamom ice cream.
My host chose wines from a muscle-building huge book-list.
As might be expected each course brought fresh silverware and different plate styles.
Although courses were small and beautifully presented I felt full at the end of the dinner and unable to mange the petit fours which were nicely boxed for me to take away.
This is somewhere to experience. It is the opposite end of the spectrum from fast food and pricing is consistent with that.
Adjacent is a late lounge to enjoy a single malt from a wide range and, uniquely these days, a cigar.

Room Tip: Didn't stay in the hotel.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, April 8, 2013
Thank you for taking the time to share the detailed account of your recent dining experience at The Brown Palace.

It gave us great pleasure to know that the cuisine you experienced was perfectly prepared, beautifully presented and exceeded your expecations with every course. We truly strive to provide an exquisite culinary experience for our guests when they visit Palace Arms. We hope you will join us again soon!
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Phoenix
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed March 31, 2013

We had a WONDERFUL stay at The Brown Palace. Upon check-in, we were advised that we were upgraded to a King room. I mentioned to my husband that it must be for his birthday (that day). The clerk heard me and asked my husband if it was his birthday, which he confirmed. She then thanked us for spending his birthday at the hotel. A few hours later there was a knock at the door and an attendant came in with a "gift" from the hotel. It was a plate of macaroons with fresh fruit, Evian water and a letter from the hotel manager wishing my husband a happy birthday and their gratitude that we were staying with them. It was a simple touch that meant so much. The room was very comfortable and quite large. The coffee maker was a Kuerig and plenty of coffee was supplied with it. We loved the dual shower head in the bathroom! We had a nice lunch in the Ship Tavern. We enjoyed listening to the piano player before heading out for the evening. It was a very enjoyable stay and we hope to go back someday. We never did find the 2 upsidedown panels in the atrium =( The only disapointment was the price of parking, which if I remember correctly, was $31

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, April 5, 2013
Thank you for choosing The Brown Palace Hotel to celebrate your husband's birthday! Our Front Desk staff will be very happy to know that their personalized and intuitive service had ensured a truly memorable celebration for him.

We're also delighted to read that you enjoyed the upgraded accommodation, the live music in the Lobby and your lunch at Ship Tavern. We hope you will return so we will have an opportunity to show you the location of the upside-down panels around the Atrium.

I also want to thank you for your feedback regarding the overnight parking charge. I have shared your comments with our management team for future consideration. Please be assured that our parking fee is competitive with other luxury hotels in the Denver area, which we continuously monitor to ensure our pricing is fair.

Please visit us again soon!
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Philadelphia, Pennsylvania
Top Contributor
148 reviews 148 reviews
25 hotel reviews
Reviews in 46 cities Reviews in 46 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 29, 2013

This is a good old fashioned elegant hotel with fine china, a beautiful lobby, comfortable rooms with tasteful touches. There are many choices of restaurants that vary in terms of cost and style. The lobby itself just makes one smile. They do, however, seem to need more help. When I arrived I waited quite a while while one lone fellow at reception handled two people checking out and multiple phone calls. He literally checked me in while multi-tasking. The next morning my wake up call was forgotten. When I got to the lobby no one was to be found. I went outside thinking I'd have the bell man hail me a cab. Nope. No bell man - cab would be hailed by me. Odd to actually see absolutely no one around. Worth a visit, and definitely worth a meal in the beautiful lobby.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, April 4, 2013
We were very pleased to read that you appreciated the elegant touches of the hotel, from the Lobby to the guest room, as well as the varied choices of dining on property.

We are disheartened to know, however, that you had experienced delays upon arrival and that you had difficulty in locating staff to assist you during particular periods of your stay. This lapse in service you encountered is not in keeping with the quality experience we strive to provide for our guests and regret the impact this had upon your visit.

We will be sharing this information with our management team to ensure we have the appropriate staffing levels at all times to assist our guests. We are very grateful for your constructive feedback and hope to have an opportunity to demonstrate a more true Brown Palace experience in the future.

Please let us know if we may be of any assistance!
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new jersey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2013

Went to the Brown Palace for a girls weekend. It is a beautiful, luxury hotel. The room was perfect- we loved the double head shower. All of the staff was helpful and friendly. They went out of their way to meet any request we had. We did the afternoon tea- pricey but wonderful. Location is right downtown and an easy walk to many places.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, April 3, 2013
We are delighted to read that your girls' getaway with us was a wonderful experience and are glad you had the opportunity to enjoy our exquisite Afternoon Tea service.

We hope you will join us for many more memorable getaways in the future!
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Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Address: 321 17th St., Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Denver
#5 Luxury Hotel in Denver
#8 Romantic Hotel in Denver
#13 Spa Hotel in Denver
#14 Business Hotel in Denver
#18 Family Hotel in Denver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Official Description (provided by the hotel):
Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more   less 
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Also Known As:
Brown Palace Denver
Hotel Brown Palace

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