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“Brown Palace is Gold” 5 of 5 stars
Review of The Brown Palace Hotel and Spa, Autograph Collection

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The Brown Palace Hotel and Spa, Autograph Collection
4.5 of 5 Hotel   |   321 17th St., Denver, CO 80202 (Central Business District)   |  
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Ranked #13 of 147 hotels in Denver
GreenLeadersGold level
Parker, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Brown Palace is Gold”
5 of 5 stars Reviewed December 12, 2012

We stayed at the Brown Palace for a bried, romantic getaway during the Thanksgiving Holiday. We were impressed with the overall service, quality, appearance and location of the hotel. We are particularly interested in hotels with a history, and the clerk who checked us in did not fail to fill us in on some of the history surrounding the Brown Palace. In addition, she informed me that we were being upgraded to a suite because it was our first stay there. How wonderful! Everything from the valet service upon arrival, including the check in experience, our initial impression upon entering our room, the view from our room, the decor of the hotel, and restaurants was quite exceptional. We started with a quick tour around the hotel to look at the art and decor, which is representative of the period it was constructed in, and then we visited the Ship Tavern for drinks, and went across the street to the Trinity Grille for dinner. We finished the evening with a nice stroll down 16th Street Mall which was in close proximity and nicely decorated for the holidays. Another point of interest is that Brown Palace is now part of the Marriott Autograph collection. I didn't know this until we booked our reservation, but I was pleased to earn the points for our stay! Thank you Marriott for a lovely night. We will definitely be back.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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English first
Fort Collins, Colorado
Top Contributor
110 reviews 110 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 11, 2012

Stayed here one weeknight for work. The hotel was great and I would stay here again.

I was allowed to drop my car off with the valet and check in early before my meetings, which was really nice. The lobby of this hotel is beautiful and worth just stopping by to see it if you are in the area. The front desk and valet staff were all very friendly.

The room itself was nice. The bathroom was beautiful. The bed and pillows were comfy. There is a keurig in the room, which was nice to get a cup of coffee first thing in the morning. I didn’t use any of their other facilities or the restaurants.

The location is great - just blocks from 16th Street mall, where there are lots of dining and shopping options. I would stay here again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 11, 2012

Great experience from the moment we arrived. The hotel provided a great location for a weekend getaway in the city. Would highly recommend during the holidays as the hotel is nicely decorated. One recommendation would be to book dining reservations when you book your stay. We were told we would be able to make those when we arrived however most of the times were taken for dinner and tea. However, the hotel is in walking distance to several great restaurants and the 16th Street Mall. Woudl highly recommend!

Room Tip: Be aware of which direction your hotel room is situated. Would recommend an East facing room.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2012

We have lived in the Denver area all of our lives and over the years we have spent occasional nights at the Brown Palace for special occasions such as New Years Eve, birthdays, anniversaries
This latest stay was by far the very best of all!!
The room was one of the nicest yet. Quiet, spacious, and very well decorated!
The art work on the walls was very interesting and tasteful. The bed was sooooo comfortable
Brunch in the hotel the next morning was by far the best brunch I have ever had. Make reservations early since they book up quickly
I would give this hotel a double thumbs up

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, December 24, 2012
We are truly grateful for our loyal patrons, such as yourselves, and we are very happy to know that your experiences at The Brown only improve with each visit.

We look forward to providing you with many more memorable moments at The Brown in the coming years!
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Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 5, 2012

I took my wife to THE Brown for her birthday, December 1st. We live in Cherry Creek in Denver and decided to just do a little get away.

The Brown is Denvers prominent historic hotel and this majestic building lived up to its billing as the place to be in Downtown Denver.

We arrived by car and meandered through the cordoned off area as Denver's "Parade of Lights" was about to start. The police escort through the parade route was effecient and lead us directly to the Valet. It was unusually warm for Denver on the December night and the crowds that had come to watch Denvers Christmas parade were lined up on the streets.

Check in was fast, friendly and efficient and we quickly checked into our room that overlooked the parade route and then hurriedly ran back down to the lobby area and exited the building to watch the parade.

We had 7:30 reservations at the Buell Theatre for a showing of the play "White Christmas" so after about 45 minutes of watching the parade we jumped into a pedi-cab where we went down the 16 street mall and were delivered to the Buell. The play was incredible. No Danny Kay or Bing Crosby but the actors put on a magnificent performance that night.

The play finished, we hailed another pedi-cab and took a leisurely ride through the festive streets of Denver back to the Brown. ($16 ride each way)

Walking into the Brown and its multi story atrium was a treat but we decided to have a night cap at the ships tavern. WHAT A SURPRISE! The place was packed with patrons and a pianist in the corner was playing showtune after showtune. As songs came up different patrons would move towards the piano and start singing and they were OUTSTANDING! I couldn't believe the talent. After talking to the bartender I learned that many of the actors and actresses in town for broadway plays frequent the Brown for drinks after rehearsal and sing to the crowd.

Yes these professionals would take turn singing to the bar and when finished received ovation after ovation!

If you are in Denver it is worth your while to stay at the Brown or at least visit her. This grand old dame of a building was the western white house for President Dwight D. Eisenhower (Mamie was a Denverite) and she and her staff still welcomes visitors to our Mile High City with all the class and dignity she showed the past president.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, December 21, 2012
Please extend our belated birthday wishes to your wife! We are very happy to know that you both had an enjoyable time in the city and were able to enjoy the Parade of Lights and a show at the Buell Theatre during your stay.

We're also glad to read you had chanced upon the Friday evening entertainment at Ship Tavern, which led to a magical and memorable experience overall.

We hope to have the pleasure of serving you again soon!
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Denver, Colorado
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed December 5, 2012

I have had High Tea at the Brown Palace on different occasions now but never rated this establishment. If you want a high tea that is very special please go here for the treat. You need to make reservations. Many selections of tea are available together with two or three options for the cost of the high tea. Tea sandwiches, scones, chocolates and tea are in endless supply. You can get seconds on everything! Any time you go is good but at the Holiday Season is the best. The lobby is decorated with beautiful decorations. In addition there is music; either a harpist or piano player. If you really want a special tea experience try the Brown Palace High Tea.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, December 20, 2012
We are very happy to know that all of your Afternoon Tea experiences with us have been truly memorable and appreciate your loyal patronage. We pride ourselves on providing our guests with an authentic tea experience with a wide selection of teas, in-house pastries, scones and sandwiches available in several elegant presentations.

We do agree that the holidays are a special time to have tea at The Brown when the Atrium is festooned with opulent holiday decor.

We hope you will come join us for Afternoon Tea again soon!
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Grand Junction, Colorado
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 4, 2012

My Daughter and I love to take time off and visit downtown Denver. Unfortunately the Brown Palace is showing its age. The room we had was very poorly maintained. Closet doors did not operate and heating was very load. The staff was very helpful, but I was very disappointed when we checked out that the "young" man at the front desk never asked me how our stay was. Went on to their website so that I could give them a chance to respond, but there was no page for comments. There are several very nice Hotels in downtown Denver and we always considered this as a must stay. Sorry, no longer could recommend for a nice relaxing stay.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, December 19, 2012
We are truly sorry to learn that your room held certain disappointments for you in regards to the difficulty with operating the closet doors and noise from the heating unit. We are grateful you brought this to our attention and I have advised our Engineering team which is focusing on being more diligent in immediately identifying and correcting these concerns.

I deeply regret that we failed to inquire about your stay upon departure, and therefore, missed an opportunity to receive your important feedback at that time.

We do have a form on our website for our guests to complete, which is immediately sent to a contact at the hotel for response. I apologize that this was not easily visible and will be following up with our web team to ensure our guests are able to locate this form and communicate with us.

Thank you again for your feedback and we remain hopeful you will return so we can have an opportunity to demonstrate that your experience was not typical nor in keeping with our long-standing reputation.
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Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Address: 321 17th St., Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Denver
#6 Luxury Hotel in Denver
#6 Spa Hotel in Denver
#9 Romantic Hotel in Denver
#14 Business Hotel in Denver
#19 Family Hotel in Denver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Official Description (provided by the hotel):
Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more   less 
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Also Known As:
Brown Palace Denver
Hotel Brown Palace

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