So many issues:
* Upon arrival, no bellman or bell carts available. Valet stacked luggage next to checkin desk. Eventually found a bellman to assist me, hand-carrying luggage to room.
* Lunch at the Ship Inn - 45 minutes to get food and steaks were luke-warm when received. Would have sent them back but running so late and server (again) disappeared so we just ate. I called Food Service director when we returned to room, left message, never heard back. I worked downtown for many years until 2005 and ate often at Ship Inn with great food and service - what a remarkable change for the worse.
* Locked out of room when trying to checkout. I assume keys were deactivated at 12:01pm - unfortunately we were waiting for our check at Tea downstairs for quite a long time (we were packed and ready - just need to get bags). Called front desk to let us in while standing in the hallway - after 10 minute wait I just went down and got a new, active key.

I travel 25+ weeks a year, usually staying at Hyatts and Sheratons, and the Brown Palace, a"luxury hotel", was by far the worst hotel experience I've had all year - and at twice the price. The one bright spot was the valet service - no matter how busy it was our car was waiting for us in the short time it took to get from the room to the door.

I was in Denver visiting friends and we decided to have a drink and a nice cigar after dinner one night. It is hard to find a really nice place with a nice atmosphere in the Denver area that will allow cigars. The Brown was beyond nice.

The staff from the door man to the bar to the waitress were all incredibly friendly. They had a nice selection of wines and other fare. Though we brought our own cigars had I needed one they had a nice selection that would make most anyone happy. More TV's would have made watching the ballgame easier however I honestly think it would ruin from the atmosphere. You come to The Brown to be seen and socialize, not watch football. I will let you do your own study of the history of The Brown Palace but one almost expects Teddy Roosevelt or famous oil magnets of lore to saunter in an sit down beside you. If you see Mike (big guy, balding, big glasses and cigar in hand) sit down and strike up a conversation. He has been coming to the brown weekly since 1977. An interesting guy, he can tell you more than you want to know.

It was only a few hours but The Brown was amazing. Next time I am in perhaps I will pass on the free stay with friends, get a room at The Brown. *tips hat to The Brown Palace*

I stayed here for a night in November when I planned to be downtown late, didn't want to drive home and wanted to pamper myself after a month of really hard work. Boy, did the Brown Palace ever deliver on that last count. Most of the other hotels in Denver were sold out that night for some reason, but I snagged what seemed like a pretty reasonable rate on their website and was excited to stay at a Denver landmark I'd only visited for afternoon tea (which is awesome, by the way).

The service was excellent from start to finish. The valet who took my car and the bellhop who took my bag were friendly and welcoming, and I got an amazing surprise at check-in: I was upgraded to a suite on the top floor that must go for several times what I paid. When I arrived in the spacious, fabulously appointed room, there was fresh ice waiting for me in the ice bucket (perfect, as I'd brought a bottle of Champagne and needed to chill it) and soothing classical music playing softly on the radio. The marble-floored bathroom boasted a separate shower and bathtub. There were large flat-screen TVs in both the bedroom and the office.

I stopped in the Ship Tavern just before the kitchen closed for some truffle fries (HUGE portion, and delicious) and a pear martini with Champagne (OMG). Service there was impeccable as well. I didn't order room service, but I took a look at the menu and the prices were surprisingly reasonable given the caliber of the hotel. After a wonderful night's sleep in the comfortable bed, I headed down to Ellyngton's for breakfast. The entire staff there was terrific, and very understanding of my gluten-free needs. I include mentions of these restaurants in the review of the hotel because I think it's important to note that the top-notch service extends to the dining establishments within the hotel as well.

Checkout was a breeze and the valet fetched my car very quickly. I was sad to leave, but very, very happy that I'd chosen to stay at Denver's most storied hotel. I highly recommend it to anyone who wants a true taste of Denver, whether you're a local or just passing through -- even for one night. It's worth the splurge!

The grandness of the hotel begins as soon as you enter. You can look all the way up to the stained glass ceiling and the higher floors are exposed. Around lunchtime, piano music plays during tea and is very peaceful. My room was perfect, the shower felt luxurious. The man who brought up my luggage was so helpful and kind. The bed was turned down every night and I found the room to be immaculate. I felt like royalty the entire time I stayed. Would highly recommend staying here.