So many issues:
* Upon arrival, no bellman or bell carts available. Valet stacked luggage next to checkin desk. Eventually found a bellman to assist me, hand-carrying luggage to room.
* Lunch at the Ship Inn - 45 minutes to get food and steaks were luke-warm when received. Would have sent them back but running so late and server (again) disappeared so we just ate. I called Food Service director when we returned to room, left message, never heard back. I worked downtown for many years until 2005 and ate often at Ship Inn with great food and service - what a remarkable change for the worse.
* Locked out of room when trying to checkout. I assume keys were deactivated at 12:01pm - unfortunately we were waiting for our check at Tea downstairs for quite a long time (we were packed and ready - just need to get bags). Called front desk to let us in while standing in the hallway - after 10 minute wait I just went down and got a new, active key.
I travel 25+ weeks a year, usually staying at Hyatts and Sheratons, and the Brown Palace, a"luxury hotel", was by far the worst hotel experience I've had all year - and at twice the price. The one bright spot was the valet service - no matter how busy it was our car was waiting for us in the short time it took to get from the room to the door.