I was disappointed that when I booked a package online, the reservation was not correct when we arrived. The front desk informed me that I would have to pay more money if I wanted the package. I had to have valet get the printed confirmation from the truck to prove what I had booked. Also, the valet hit the front of our truck while it was in the garage. They obviously knew it had happened and wouldn't have informed us if we had not seen the damage.
The SPA was Amazing, though. Also, Ellington's brunch is worth every penny.
We will go back, but I will book over the phone next time.

Stayed here on business last month for one night. I was given a very small room that barely had room to walk between the dresser and the foot of the bed. The bed had a footboard with newel posts at each corner that hit my upper leg every time (ouch!) I went to the desk on the other side of my cell, oops, room.

The very narrow and outdated bathroom had a very dangerous step leading up into it. The old-fashioned tub was very deep and narrow, was difficult to get into and was surrounded by a very clingy shower curtain (gross). Minimal shelf space for toiletries above the small pedestal sink, which was cracked, as was the mirror. I am 5-10, and my knees touched the wall in front of me when I sat on the toilet.

Other than that, the room had a 42" plasma TV (shockingly!) and was pretty clean. The people at the door and the front desk were very nice and friendly. My wake up call was on time. The concierge was completely clueless when I asked about airport transportation options and the location of the nearest Starbucks.

I really wish my company would strike a deal with a better hotel in Denver! I was not at all happy at this one....

My husband and I recently spent only 1 short night at this wonderful hotel and have nothing but great things to say about our stay. The staff & service were absolutely exceptional & they did everything possible to make our stay enjoyable and comfortable. Our only regret was that our stay was too short. We had a lovely and very spacious room & two great meals via room service (we had a very tired baby on our hands!). If ever we pass through Denver again we would not consider staying anywhere else!

Usually older, historic hotels let you down. Brown Palace did not disappoint. We were greeted by the bellmen as soon as we pulled up. They offered to take our bags, but we declined. Doors were held open, and we were directed to the reservation desk inside the beautiful atrium. Check-in was quick and easy. Our room was on the sixth floor, not a great view, but when you're the oldest hotel in town, you can't do much about your surroundings. Room was a good size. Bathroom was beautiful. I loved the well water from the hotel's own well. You can read about it in the lobby. We had a few drinks at the hotel bar. Everyone there was very helpful, and I thought the club sandwich and homemade chips were solid for hotel food. I slept solidly in the comfortable bed. We had a nice breakfast the next morning. Eggs benedict and a Belgian waffle topped with fruit. It was very relaxing and the service was gracious. We got a great rate through the hotel website. I guess Denver isn't a popular place on the weekends. I have been disappointed by historic hotels in the past, but I would highly recommend this one.