Beautiful historic hotel!!! The service at the Brown Palace is unbeatable. From the moment I arrived, the staff went out of their way to make the visit wonderful. The twice daily room cleaning and turndown service was great. The daily live musician's in the lobby made walking through the open atrium of the hotel even more pleasant. My girlfriend arrived for the second weekend of the trip and we enjoyed tea in the Lobby. You must have tea if you stay at the Brown Palace. She also enjoyed a spa package that included a massage. As a guest you have access to the steam rooms in the spa. While at the Brown Palace, you should visit the Churchill bar. They have an excellent drink menu and are one of the last places in Denver you can enjoy a smoke indoors. This was my first visit to Denver. I can't imagine I will ever stay anywhere else when I return.

I stayed one night on business (11/29). I previously have stayed at the downtown Marriott, which I found ok but sort of sterile and a little cramped. I was a little leery of the BP, fearing "old hotel resting on laurels" syndrome. But my employer gets a good rate and the hotel was near my meeting. I was very pleased with my short stay. The front desk person was welcoming and efficient when I arrived near midnight. My room (5th floor corner) was huge -- people in NYC have smaller apartments. The room appeared to have been updated, but with some vintage touches remaining (e.g., the flooring in the bathroom). The bed was very comfortable and sheets were very nice (even though it looked like the bottom sheet was a tucked in flat sheet, which I usually dislike). The TV was nice, the bathroom toiletries were great, towels were above average, and there was plenty of reading material in the room. The video checkout/movie thingamajig was not working, but it was easy enough to express checkout downstairs. The hotel was very nicely decorated and had a lot of charm and warmth. I think if you keep your guard up you can have a very nice stay in Denver here, and enjoy your hotel more than if you were to stay at one of the big chains.

The Brown Palace is certainly beautiful and of historic importance. The hotel is grand in feel, with larger rooms than I'd expect for a hotel this age. However, great ambiance is not enough to compensate for physical disrepair and poor service.

I had a very poor experience due to problems with the room and, more alarmingly, minimal responsiveness from the staff. Specifically, the heater in my room was broken and clanged all night long. After tossing and turning for hours and trying (and failing) to turn it off myself, I finally gave up at 5 am and called the front desk, hoping for some peace and quite so I could get at some rest. They assured me that engineering could shut off my heater centrally, and told me they would do so ASAP. 30 minutes later, the heater is still clanging away and I'm no where closer to getting some sleep. I called again, was again assured that the heater was shut off, but that it "takes time." OK. And this went on. It took me almost 3 hours to get someone to physically come to my room to manually disable the heater. At this point, the sun was up and my first meeting of the day was just an hour and a half later - so much for shuteye!

I will say that the manager graciously refunded my room charge; however, I would have much preferred a good night's sleep. If you are a business traveler who wants good service and a comfortable stay, don't look to the Brown Palace.

Stayed at the Brown Palace on a short business trip to Denver.
The hotel is well...old. The interiors are a mixed bag which really distracts from a personality. My room was small but nice, the restaurants were bland and the staff uninspired. I was told by one wait-person that I could not set in the hotel lobby and do an interview because the area was set for high tea...really have you ever paid over $250 for a room and not been able to set in the lobby??? The hotel was just ok, but personally I will wait for the Ritz to open in next month before I return.