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Brown Palace Hotel: Traveler Reviews


Brown Palace Hotel
Hotel class 5 of 5
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321 17th St., Denver, CO 80202
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Traveler Reviews

80% Recommend
4.5 of 5 stars 217 reviews
Excellent
133
Very good
35
Average
12
Poor
22
Terrible
15
By trip type
All (217)
Business (56)
Couples (64)
Family (17)
Friends getaway (10)
Solo travel (30)
[ Date ] [ Rating ]
“Beware the Brown!”

Brown Palace Hotel

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2 of 5 stars
BusinessTravellerSf 1 contribution
SF
Nov 30, 2007 | Trip type: Business, Solo travel
1/4 found this review helpful

The Brown Palace is certainly beautiful and of historic importance. The hotel is grand in feel, with larger rooms than I'd expect for a hotel this age. However, great ambiance is not enough to compensate for physical disrepair and poor service.

I had a very poor experience due to problems with the room and, more alarmingly, minimal responsiveness from the staff. Specifically, the heater in my room was broken and clanged all night long. After tossing and turning for hours and trying (and failing) to turn it off myself, I finally gave up at 5 am and called the front desk, hoping for some peace and quite so I could get at some rest. They assured me that engineering could shut off my heater centrally, and told me they would do so ASAP. 30 minutes later, the heater is still clanging away and I'm no where closer to getting some sleep. I called again, was again assured that the heater was shut off, but that it "takes time." OK. And this went on. It took me almost 3 hours to get someone to physically come to my room to manually disable the heater. At this point, the sun was up and my first meeting of the day was just an hour and a half later - so much for shuteye!

I will say that the manager graciously refunded my room charge; however, I would have much preferred a good night's sleep. If you are a business traveler who wants good service and a comfortable stay, don't look to the Brown Palace.

  • Liked — Historic presence
  • Disliked — poor service, rooms need updating, heater broken in room
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2007
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since November 30, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Great pool scene, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $300 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Pardon the Palace”

Brown Palace Hotel

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3 of 5 stars
parcvue 38 contributions
Chicago
Nov 17, 2007 | Trip type: Business, Solo travel
2/5 found this review helpful

Stayed at the Brown Palace on a short business trip to Denver.
The hotel is well...old. The interiors are a mixed bag which really distracts from a personality. My room was small but nice, the restaurants were bland and the staff uninspired. I was told by one wait-person that I could not set in the hotel lobby and do an interview because the area was set for high tea...really have you ever paid over $250 for a room and not been able to set in the lobby??? The hotel was just ok, but personally I will wait for the Ritz to open in next month before I return.

  • Liked — The bar staff
  • Disliked — Interior Design
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2007
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since August 25, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Great pool scene, Families with young children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $300 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great Time at the Brown Palace”

Brown Palace Hotel

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5 of 5 stars
ddors 1 contribution
Houston
Nov 10, 2007
2/3 found this review helpful

We stayed at the Brown Palace for the weekend of our cousin's wedding. The staff were incredibly accomodating and so friendly. The hotel is absolutely beautiful and the rooms were very nice. The Sunday Brunch was outstanding! We were within walking distance to a great many activities, including the shopping mall. We had a great time!

  • Liked — The ambience of the hotel.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Quality time with family
  • Age group 50-64
  • Member since November 10, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Great pool scene, Families with young children
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $300 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Royal treatment at the Brown Palace”

Brown Palace Hotel

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5 of 5 stars
Sonnenshine 18 contributions
Philadelphia, Pennsylvania
Nov 8, 2007 | Trip type: Business, Couples
2/2 found this review helpful

We had an amazing time at the Brown Palace hotel. As you enter this Classically appointed lobby you will be stunned by the soaring ceiling & massive stained glass ceiling. This grand room will transport anyone back in time to when hotels were a true refuge from home.It is oozing with hospitality, elegance and charm. Our beds & linens were extraordinarily comfortable. The room was thoroughly modern with a very luxurious bathroom. The spa was a last minute decision and a worthwhile experience. It felt very pampering, plush and extremely professional. It's a very beautiful spa with such attentive & well skilled staff. After your treatments they offer refuge in the spa lounge with refreshments, comfortable furnishings, and wonderful mens and womens steam rooms and saunas. But the best thing of all was the genuine, friendly quality of service here. The maids were cheery in the morning and wished us a great day. The bellhop was friendly and charming and the concierge was terrific as well. I will always stay here when visiting Denver and would definitely recommend it to all of my friends and family.

  • Liked — The customer service throughout the hotel.
  • Disliked — The Valet. They messed up so much with us in particular and others in our party.
  • My ratings for this hotel
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since November 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $300 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Wonderful Spa experience”

Brown Palace Hotel

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5 of 5 stars
lauraj930 1 contribution
Denver
Nov 7, 2007
1/2 found this review helpful

I only visited the Brown Palace to use the Spa for a pedicure and manicure. I was able to make an appointment the same day and was completely happy with the staff. Pamela was my technician was friendly and very professional. She really did a wonderful job and I look forward to going back and working with Pamela again.

  • Date of stay September 2007
  • Member since November 07, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $300 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Brown Palace Hotel Address

321 17th St., Denver, CO 80202