What decent hotel would allow a bunch of drunken idiots to keep their guests awake all night? On Saturday night, a party was completely out of control. People were yelling and screaming from midnight to 4 am, and the sound echoed throughout the atrium style building. I called the front desk at 2 am, and the girl said secuity had been called, promising things would quiet down. Well the noise continued off-and-on until 4 am. Why didn't they just kick them out? In addition, they don't adequately process Expedia reservations. Upon arrival, they could not find both our reservations, so they looked at my 90-year-old mother and glibbly told her they didn't have her reservation and the hotel was full. How tacky to upset her like that! Of course I produced the printed confirmation and they eventually gave us the room. Unfortunately, they treat their guests like dirt. I can't wait until the Ritz Carlton opens in Denver!

This is a fantastic spa, very relaxing and the staff is friendly and knowlegeable. I went with two other gals, (We had scrubs, massages and facials,) and we will be back!

I stayed at the brown over labor day weekend with my family and then returned to the spa in late september. both experiences were nothing short of fabulous. the historic hotel is beautiful and unique. the cigar bar is very neat. the spa is one of a kind. i enjoyed a facial, and i can honestly say i haven't been that relaxed in quite some time. i will most definitely be returning to the brown and recommending it to friends.

We just moved to the Denver area 6 weeks prior to my visit to the Brown palace spa. My best friend of thirty years flew in to Denver for her first visit with us. We ended our girls only day of shopping, talking, laughing, and eating in great restaurants with a couples swedish massage at The Brown Palace spa. From the minute we walked through the spa doors we were enveloped with a sense of calm, serenity, and comfort. Every staff member we encountered was exemplary. We wrapped ourselves in thick comfy robes, enjoyed tea, fresh fruit and snacks. Soon we were escorted through the beautifully appointed spa to the most oppulent tuscan inspired massage room. Our massage therapists were so wonderful! We wil go back time and time again and it will always be a destination that we will bring our out of town guests to experience.