I originally booked this Hotel as there was a free airport shuttle and free breakfast. I had already called ahead to understand what the process was on arrival at Denver airport. It sounded very easy. As soon as you land,call the front desk who will advise which side/level to wait at, which we did. 20 minutes went by, no shuttle. I called the hotel again only to be told that the shuttle was on its way back to the airport so it would be another 20 minutes. After waiting 45 minutes I called the hotel again. Same story. After waiting over an hour, there was also another party in the same situation, we decided to get a cab and split the cost between us. the one way cab fare was $50!! As soon as we got to the hotel we asked to speak with the Manager as by now we were quite upset. Allegedly he wasn't available. Next thing was the ATM didn't work which was embarrasing as now we had a cab to pay for! The first nights sleep was frequently interrupted by the sound of a train horn! The hotel is located on a busy road which included a train crossing. The next morning breakfast was terrible! There were not nearly enough tables/chairs and I saw people standing around to eat. The food was awful! Sausage barely cooked, tasteless scrambled egg and biscuits and gravy! There were also cereal, bread and pastries but the selection was limited to say the least! We had already decided by then to rent a car and to eat out as we couldn't risk being late for our flight back home if we had to rely on a very unreliable shuttle service!! Thankfully we only stayed 2 nights in total.Trying to be fair, I think the rooms themselves had been revamped but the rest of the place was very old and tired!! I complained again at checkout to recieve the standard 'Im sorry about that". I even had an email exchange with the Manager when I got home, he offered me a discount on any future stay- really, would I ever want to go back after that? NO
- Official Description (provided by the hotel):
- This hotel is completely renovated with 32 inch flat screen, plasma TVs, refrigerator and microwave in all the rooms, brand new pillow top mattresses, wireless internet throughout the hotel with hardwire available in limited rooms All rates include a free full hot breakfast, which includes waffle bar, eggs, sausage and biscuits and gravy. Pets are welcome with fee. Hotel also offers business center with two computers, two printers, fax, copy and scanner, completely remodeled outdoor pool which is heated seasonally. Massage service is also available upon request. Conference and banquet services available for up to 100 people, convenient public transportation in front of property to downtown. Right off I-70, 18 Miles from Denver Intl Airport, and 6 Miles from downtown. Parking is always free. ... more less
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- Also Known As:
- Hotel Denver Stapleton
- Stapleton Hotel Denver